Intercom vs. Provide Support Live Chat
Intercom vs. Provide Support Live Chat
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Intercom | N/A | Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service. | $39 per month per seat | |
Provide Support Live Chat | N/A | Provide Support has been a live chat and website monitoring software provider since 2003. The vendor says more than 30000 customers use their live help software globally. The vendor also says they are serving businesses and organizations from a variety of industries such as E-Commerce, Travel, Tourism & Hospitality, Auto Sales, Car Rental, Consulting, Insurance, Financial, Government, Real Estate, Web Design and Development, Web Hosting, Education, and Pharmacy. | $24 per month |
Intercom | Provide Support Live Chat | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | Provide Support Live Chat is offered as a SaaS. The price depends on the number of required operator profiles and chosen billing period. The more profiles and the longer billing period, the less price per 1 operator profile per month. Small Business package (1 operator) - $13/month if billed annually or $24 if billed monthly. Corporate Plan (3 operators) - $25.80/month if billed annually or $53 if billed monthly. Enterprise Plan (10 operators) - $59.40/month if billed annually or $108 if billed monthly. | ||||||||||||||
More Pricing Information |
Intercom | Provide Support Live Chat | |
---|---|---|
Top Pros |
|
|
Top Cons |
|
|
Intercom | Provide Support Live Chat | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
Intercom | Provide Support Live Chat | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Intercom | Provide Support Live Chat | |
---|---|---|
Likelihood to Recommend | 9.1 (265 ratings) | 9.7 (3 ratings) |
Likelihood to Renew | 8.9 (19 ratings) | - (0 ratings) |
Usability | 8.9 (173 ratings) | - (0 ratings) |
Availability | 9.1 (1 ratings) | - (0 ratings) |
Performance | 9.1 (1 ratings) | - (0 ratings) |
Support Rating | 7.0 (10 ratings) | 9.7 (3 ratings) |
Online Training | 8.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.5 (5 ratings) | - (0 ratings) |
Product Scalability | 9.1 (1 ratings) | - (0 ratings) |
Intercom | Provide Support Live Chat | |
---|---|---|
Likelihood to Recommend | Intercom | Provide Support Live Chat |
Pros | Intercom | Provide Support Live Chat |
Cons | Intercom | Provide Support Live Chat |
Likelihood to Renew | Intercom | Provide Support Live Chat No answers on this topic |
Usability | Intercom | Provide Support Live Chat No answers on this topic |
Reliability and Availability | Intercom | Provide Support Live Chat No answers on this topic |
Performance | Intercom | Provide Support Live Chat No answers on this topic |
Support Rating | Intercom | Provide Support Live Chat |
Online Training | Intercom | Provide Support Live Chat No answers on this topic |
Implementation Rating | Intercom | Provide Support Live Chat No answers on this topic |
Alternatives Considered | Intercom | Provide Support Live Chat |
Return on Investment | Intercom | Provide Support Live Chat |
ScreenShots | Intercom Screenshots | Provide Support Live Chat Screenshots |