Khoros Service vs. Velaro Live Chat
Khoros Service vs. Velaro Live Chat
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Khoros Service | Enterprise companies (1,001+ employees) | Khoros Service offers omnichannel engagement on publicly available channels like social, digital, chat, and voice, as well as owned online communities like Khoros Communities. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots and human agents. Customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters, and the robust agent desktop solution… | N/A | |
Velaro Live Chat | N/A | Velaro Live Chat is software that can conform to the user’s company (or website) branding. The vendor says that this live chat software is designed to be easy to implement and customize. It integrates with CRMs, ecommerce platforms; help desk software solutions, Google apps and other communication tools (e.g. Vonage). This solution also includes a customer success program to assist customers from implementation through mastery of the more advanced features. | N/A |
Khoros Service | Velaro Live Chat | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | Pricing is variable based on the needs of the customer. | — | ||||||||||||||
More Pricing Information |
Khoros Service | Velaro Live Chat | |
---|---|---|
Top Pros |
|
|
Top Cons |
|
|
Khoros Service | Velaro Live Chat | |
---|---|---|
Small Businesses | Simplify360 Score 7.8 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Emplifi Social Marketing Cloud Score 8.9 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Khoros Service | Velaro Live Chat | |
---|---|---|
Likelihood to Recommend | 7.8 (110 ratings) | - (0 ratings) |
Likelihood to Renew | 7.6 (77 ratings) | - (0 ratings) |
Usability | 6.4 (8 ratings) | - (0 ratings) |
Availability | 9.0 (2 ratings) | - (0 ratings) |
Performance | 9.0 (2 ratings) | - (0 ratings) |
Support Rating | 8.2 (10 ratings) | - (0 ratings) |
In-Person Training | 9.0 (2 ratings) | - (0 ratings) |
Online Training | 7.3 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.3 (69 ratings) | - (0 ratings) |
Ease of integration | 6.4 (1 ratings) | - (0 ratings) |
Product Scalability | 8.0 (75 ratings) | - (0 ratings) |
Khoros Service | Velaro Live Chat | |
---|---|---|
Likelihood to Recommend | Khoros (Formerly Spredfast + Lithium) | Velaro No answers on this topic |
Pros | Khoros (Formerly Spredfast + Lithium) | Velaro No answers on this topic |
Cons | Khoros (Formerly Spredfast + Lithium) | Velaro No answers on this topic |
Likelihood to Renew | Khoros (Formerly Spredfast + Lithium) | Velaro No answers on this topic |
Usability | Khoros (Formerly Spredfast + Lithium) | Velaro No answers on this topic |
Reliability and Availability | Khoros (Formerly Spredfast + Lithium) | Velaro No answers on this topic |
Performance | Khoros (Formerly Spredfast + Lithium) | Velaro No answers on this topic |
Support Rating | Khoros (Formerly Spredfast + Lithium) | Velaro No answers on this topic |
In-Person Training | Khoros (Formerly Spredfast + Lithium) | Velaro No answers on this topic |
Implementation Rating | Khoros (Formerly Spredfast + Lithium) | Velaro No answers on this topic |
Alternatives Considered | Khoros (Formerly Spredfast + Lithium) | Velaro No answers on this topic |
Scalability | Khoros (Formerly Spredfast + Lithium) | Velaro No answers on this topic |
Return on Investment | Khoros (Formerly Spredfast + Lithium) | Velaro No answers on this topic |
ScreenShots | Khoros Service Screenshots |