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Velaro Live Chat has proven to be a valuable tool in addressing various business problems and meeting the needs of customers. By offering …
Overview
What is Velaro Live Chat?
Velaro Live Chat is software that can conform to the user’s company (or website) branding. The vendor says that this live chat software is designed to be easy to implement and customize. It integrates with CRMs, ecommerce platforms; help desk software solutions, Google…
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What is Velaro Live Chat?
Velaro Live Chat is software that can conform to the user’s company (or website) branding. The vendor says that this live chat software is designed to be easy to implement and customize. It integrates with CRMs, ecommerce platforms; help desk software solutions, Google apps and…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.velaro.com/plans-live-chat
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Competitors
- Tech Details
What is Velaro Live Chat?
Velaro Live Chat is software that can conform to the user’s company (or website) branding. The vendor says that this live chat software is designed to be easy to implement and customize. It integrates with CRMs, ecommerce platforms; help desk software solutions, Google apps and other communication tools (e.g. Vonage). This solution also includes a customer success program to assist customers from implementation through mastery of the more advanced features.
Velaro Live Chat Features
- Supported: Reporting
- Supported: Integrations
- Supported: Customization
Velaro Live Chat Competitors
Velaro Live Chat Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Comparisons
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Velaro Live Chat has proven to be a valuable tool in addressing various business problems and meeting the needs of customers. By offering an alternative means of communication, it has successfully assisted customers who are hesitant to call due to long hold times. This has not only improved efficiency in phone systems but also optimized support for after-hours questions, resulting in increased customer satisfaction.
Furthermore, Velaro Live Chat has enabled businesses to easily connect with service representatives and convert inquiries into sales. The immediate and personalized service provided through live chat has resulted in higher conversion rates and increased online sale retention. Additionally, proactive chat has proven to be a great sales tool, allowing businesses to build loyalty with customers who may not prefer phone communication.
The implementation of Velaro Live Chat as the primary method of communication for websites and e-commerce sites has significantly improved efficiency. It serves as a centralized source of information for customer-related activity, making it easy for administrators to evaluate chat hosts, train them effectively, and improve sales efforts based on the review of chat logs. Moreover, its click-to-chat and click-to-call solutions have enabled real-time communication with website visitors, resulting in increased sales and reduced telephone support costs.
Overall, Velaro Live Chat has successfully addressed business problems such as long hold times, increased call volume, and the need for efficient customer support. It has provided an instant method of contact for customers, improved customer engagement, and enhanced the overall experience consumers have with websites and brands.
Editable Canned Responses: Users have found the ability to use editable canned responses in Velaro very useful for quick and efficient customer interactions. Several reviewers have highlighted how these pre-scripted messages save time and allow them to provide consistent and accurate information to customers.
Cross-Platform Compatibility: The availability of Velaro on both desktop and mobile platforms has made it easy for users to engage and communicate with customers from anywhere. Many users appreciate this feature as it allows them to stay connected with their customers even when they are on the go.
High Uptime Reliability: Velaro has been praised by users for its high uptime, with minimal downtime since implementation. Multiple reviewers have mentioned that this reliability makes Velaro a trusted live chat solution, ensuring that their chats are not disrupted and allowing them to provide uninterrupted support to their customers.
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Unreliable Notifications: Some users have reported that the notifications in Velaro Live Chat can be unreliable, with chat messages occasionally being missed without the user realizing it.
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Overwhelming Features and Customizations: The software's abundance of features and customizations can be overwhelming for some users, requiring training to fully understand and utilize them effectively.
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Non-Mobile Responsive Design: The design of Velaro Live Chat is not mobile responsive, leading to issues with the appearance and functionality of the software on mobile devices.
Users have made several recommendations based on their experiences with Velaro Live Chat. Firstly, they recommend taking the time to view a demo and ask questions before making a decision. This allows potential customers to get a better understanding of the features and capabilities of the software, helping them make an informed choice.
Secondly, users suggest using Hugo to assist in setting up Velaro Live Chat. Hugo is a tool that can help streamline the setup process, making it easier for businesses to integrate and customize the chat platform.
Lastly, users recommend implementing Velaro Live Chat to take advantage of its benefits and increase revenue. They believe that the software's flexibility with contract terms and requirements, as well as its responsive support team and helpful online guides, make it a valuable tool for businesses looking to improve customer engagement and drive sales.