Likelihood to Recommend OneSpan Sign is suited to many professional business situations. It is well used by the legal, security and compliance teams as well as many people within the financial functions. A lot of businesses have become very agile, and require a paperless environment to working. There are some companies and businesses who would prefer paper documents to be signed, which would not work as well as the paperless versions. I would use it in many different scenarios where I would prefer to have a paperless transaction
Read full review RMail is great for sending emails with information that is sensitive but that the recipient is not going to put a lot of work into retrieving. I do psychological evaluations for criminal courts and I use it to send reports to courts and attorneys. I need to use something compatible with HIPAA privacy rules, which courts and attorneys are typically not as concerned about. If they had to use a password or go to an outside web address to retrieve the email, they wouldn't do it. It's also common for an attorney to say they didn't get an email, but I always know if they did or not, and I have clear documentation of it, which is important in legal cases.
Read full review Pros One can set up a workflow in which one can specify the order in which signatures have to be done. Customer service is great and always ready to go the extra mile. Pricing is very transparent, and there are no hidden charges. Read full review Read receipts tell you the time a message was actually opened The electronic signature feature is nice, and usually not included with these types of services Many times, a recipient doesn't need a password to open their email. RMail leverages TLS technology in most cases Recipients do have the option of creating an account, but generally they don't need to Outlook integration is very easy to set up Gmail integration within Chrome is pretty amazing Dan Gospe Chief Operating Officer, and HIPAA Privacy Officer
Read full review Cons Search capabilities can be improved by a great extent. We still can't search documents by name of the signatory Pricing seems a bit high when compared with other players in the market Data importing and exporting capabilities can be improved drastically Read full review Program plug-in crashes on occasion. Issues can arise if your computer's clock is not synced to RMail's time servers. Setup was initially tedious (but has gotten much better since 2019). Read full review Likelihood to Renew I don't see any reasons to change as their solution covers all my need for now. I could make even more integrations but that might be something that I will do down the road. I'm used to working with the interface and my data is all there as well.
Read full review I don't think RPost has any competition, at least none that I can use. I think that once registered email becomes widely accepted (someday soon?), it will be indispensable for anyone in business, and RPost is the leading vendor (maybe the only vendor).
Read full review Usability It is as simple as downloading a plug-in or installing a chrome extension, then you click a button to use it. The interface is straightforward.
Read full review Performance Works well routinely without problems.
Read full review Support Rating The product is so well designed and built that we rarely need to reach out to customer service. But we have reached out to them in case of downtime, and we have always gotten a satisfactory response. We never had to follow up, as customer service executives were very responsible.
Read full review Support is easy to access via email or phone. They also reach out to you periodically with new features, but they aren't intrusive about it. I usually appreciate it when I get an email from RMail, which is not very often.
Read full review Implementation Rating Works great.
Read full review Alternatives Considered My experience with OneSpan in the customer service has been very positive. However, since my experience with OneSpan is much more recent, most of my technical experience with OneSpan includes technical areas that were not available in other products at the time I was working with other products.
Read full review RMail is really useful when wanting to send important encrypted information, and have control of what happens on the other end. It also comes with a complete set of features that help in any other way you can imagine. I've been through other products, and nothing compares to it.
Read full review Return on Investment It has done what we got it for. It has made it much easier for our advisers to do business with clients in remote areas. It has significantly reduced the time that it used to take to open a new account. Read full review There's not much ROI, because we don't get it much cheaper than the list price. However, being able to offer this service strengthens our service offerings. Dan Gospe Chief Operating Officer, and HIPAA Privacy Officer
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