Likelihood to Recommend Paycom has really helped us to configure our timecards and payroll to fit our unique pay structure. The system made it easy for staff to understand and not just the payroll/HR department. We use paper pay checks, and the system uses the "home location" for delivery which is not necessarily where the employee works, just where they pick up their check. If we used direct deposit, I am sure that would not be an issue.
Read full review I rarely give 10/10, mainly because I have learned that that we can always learn new things and to grow. Thus, I feel that same applies to Talent Reef. While I struggled a bit in the beginning to use this application, It is probably that struggle that has made me a better user for being so persistent at using it. Now that I have more than just the basics I think for any size company the functionality of the program will work for them.
Read full review Pros Customer Support- Jaco Lau and Jeff Sullins have been highly responsive to all of our needs and customizations Customization capabilities - we have had to build an End-To-End performance management system that now fits and meets our needs Functionality - the tools and intuitive use of Paycom makes for a great user-experience. Our employees are already embracing it and have expressed gratitude for moving to this new platform. Read full review We've been with talentReef nearly 2 years and our last 2 account managers have been great! Support was a concern right after we converted, but we were able to gain an account rep and began weekly calls until all the holes were plugged in. Linking ATS data and onboarding data eliminates the need for the applicant/new hire to enter the same information twice. We're now receiving system emails regarding upcoming new releases, which is helpful. Read full review Cons Update alert system for employees. When and employee misses a clock in so he/she requests a missed punch correction, the alert saying missed punch will continue to pop up at the employee until a manager approves said punch request. It confuses employees and makes them think they didn't request the punch so they do it again. It should not keep alerting said employee if he/she made a change to fix it. If anything, it should alert the manager until said requests are approved and/or denied. Provide the employees pay rate in the edit grid layout section of payroll Read full review If any organization is looking to use TalentReef, I would suggest they make sure they have a project lead. TalentReef is a customizable platform that can be used to help your business. Your business will only get the full use out of the program if someone from within leads the project and communicates what they need from TalentReef. TalentReef can provide the basic needs, but the true value comes when you customize the program. Read full review Likelihood to Renew We've made the mistake of moving away from Paycom to a PEO which had made a lot of promises, that they could not keep. Less than a year after that transition, we returned to Paycom and are happier than ever.
Read full review Usability The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!
Read full review Reliability and Availability They are very dependable and I have never experience any outages
Read full review Performance It is a solid product and was out first payroll software that we have used
Read full review Support Rating Our TSR has been wonderful to work with. Every step of the way he was quick to respond and answer any questions we had. I knew I could reach him at any time (day or night) and he would be available to assist. Implementing a new HRIS system is obviously a huge task and I contribute all our success to our rep Kurt! Of course, with any implementation, there were bumps along the way and issues. But I always knew we would work as a team to get those issues figured out. Working in the Paycom system has been smooth and easy to learn and I enjoy the employee self-service interface. Our managers have had positive things to say and are all excited about the changes we have been able to make to our organization due to Paycom being implemented.
Read full review We have had very few issues with talentReef, but when we did they were resolved quickly and in a timely manner.
Read full review In-Person Training They were a sales person and not really a good trainer.
Read full review Online Training All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
Read full review Implementation Rating Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
Read full review Alternatives Considered ADP is too complex, too many people to go through to get what you need, as you need it. I can only say that I don't want to ever have to go back to using ADP again., Wherever my career leads me - I will lead them to PAYCOM!!
Read full review TalentReef has a better interface than SnagAJob, but that is just about it. SnagAJob did a very good job in applicant flow, however, they also advertise for other companies during the application process which is a major downside to their system. Newton is far superior not only with pricing but in support and functionality. After only 60 days with the system, I could not imagine going back to TalentReef ever again.
Read full review Scalability They are not able to meet our current needs
Read full review Return on Investment Saved time, 2 person HR department so time is limited. With reduced time for onboarding we have been able to focus on other areas. Improved employee satisfaction- employees enjoy the ease of use of the system and the ability to use on their phones. Reduced background check/drug screening costs- prior providers were absorbent in the amount we paid compared to Paycom. Read full review The impact in terms of I-9's and E-Verify being completed accurately and quickly is immense. It is tough to put a price or ROI on avoiding any legal complications. All of our corporate locations now "speak the same language" in terms of applicants and new hire on-boarding. Read full review ScreenShots