Paylocity vs. Welcome

Although I wish Paylocity integrated with our AP/AR platform it does suit our other needs as far as payroll, time off requests, HR updating, and expense reporting. The expense side has helped because we no longer have to track mileage. The address entered automatically calculates for us, and receipts are uploaded.

Incentivized

If you don't have a workflow management tool in place and are relying on email or shared documents, then I would recommend using Welcome to keep tasks moving and employees accountable. It's very flexible, so you can really drill down on what you're asking from users and it consolidates the tasks that you need to work on in one place. We don't use it for legal documents due to more specific requirements that those require, but, for most other collaborative work, it is used.

Incentivized

• Customer Service is always helpful with little wait time.
• Always improving; for example, the recent change to processing payroll. So much easier.
• Onboarding makes it simple and the fact that the company can personalize the messaging to new hires allows us to make it more personalized.
• Having an assigned account manager regardless of company size is definitely a plus.

Incentivized

• I can see an overview of all my assigned tasks and if I need to take action now or in the future.
• The history tab gives a detailed overview of all action taken by everyone so far.
• You can really break tasks down into clear, specific steps leaving no room for guesswork or confusion.

Incentivized

• Recruiting piece/ATS could be improved.
• A candidate being able to save progress on their application is really a must as they can't leave and come back to their application without having to restart, i.e. if they need to get a phone number for a reference for example.
• Could use more room in entering the job for internal notes.
• Quirky when doing cut and paste of job details that leaves spaces that aren't in the document being pasted.

Incentivized

• For some tasks that don't require an article, we are forced to create one or the task doesn't function.
• When changes are tracked in Word docs they are not apparent until the file is downloaded meaning that if people are only previewing content, they will miss these changes/comments.
• Having 2 separate places to comment can be confusing and hiding resolved comments can mean less transparency in the process.

Incentivized

We have had many issues with the way our platform was set up at implementation that still continue to plague us. In addition, our benefits, in particular our FSA, have been mis-managed causing a balance due from an employee (and also a lot of work for our accounting and HR team, as well as stress for the employee). Our service rep continues to answer incorrectly on many fronts (original response is usually check out this paylocity article, vs. helping) and recently our COBRA management was mishandled (not adding Dental to a person on Cobra who had requested it). So- all in all...we are not particularly happy w/ Paylocity

Incentivized

Overall, in my experience, Paylocity has been easy to use for both staff and administrators. First, the staff has an application and inputting Paid Time Off is easy to do. I then get an alert on my app and I am able to approve it on the spot from my app that gives me access as an employee and an administrator without having to use multiple apps or logins. As an administrator I think the portal is easy to use, Paylocity did a great job showing me tools and rolling out training classes before rollout.

Incentivized

Paylocity support is always available and I never have to wait endlessly on hold. If our dedicated account manage is not available, there is an entire team assigned to our account. Every one of them is knowledgeable about our organization and Paylocity's process.

Incentivized

pages load in an acceptable amount of time, reports come back quickly, but integration is very complicated and hasn't been possible

Incentivized

Everyone wants immediate assistance. Awaiting a response from an email only to ask 2-3 more questions is time consuming. Within the first six months of setup, I would rather respond back to the instructors who provided me the training in each category of my contract.

Incentivized

I didn't have in-person training, but I'm sure it was just as great as any other training/assistance Paylocity provides. Paylocity customer service is always available. You never have to be on hold and their answers are always accurate and timely. Documents in the help section are helpful as well.

Incentivized

The training was live online, but was with a group of other companies. We did not receive any personalized training with our team. Whenever we would ask for training, we would be sent a peak article link or a video. It felt like the reps we dealt with didn't know the answer to the questions.

Incentivized

I had gone through an implementation process of another HR platform (Paycom) in my previous job and was traumatized, it was painful. I was surprised how easy and fast it was with Paylocity, the team was very helpful and set us up for success

Incentivized

We honestly had a program that only kept track of our Demographics, salaries, etc. then all of our Payroll was done on paper with paper leave slips etc. When I saw Paylocity, I was very excited about how easy it is/would be to use. [...] Our Paylocity rep that I spoke to was super GREAT in the explanation of Paylocity and I didn't even shop around much.

Incentivized

Include more services in the packages they offer.

Incentivized

We started with approximately 100 employees and have grown to over 500. Paylocity is able to handle an organization's growth in terms of headcount as well as level of benefits offered.

Incentivized

Support is quick and proffessional

Incentivized

• Definitely more consistent processes. Everything is very user friendly and it reduces the amount of time it has taken us in the past before we started using Paylocity. Everything flows super smoothly.
• We have an improved retention since we have used Paylocity. Before hand, many employees thought it was difficult to find anything like tax forms, pay stubs, benefit elections, etc. when we used other platforms before we implemented our data into Paylocity.
• Costs have been reduced and the decision-making process has improved and got quicker. Before Paylocity, it would take at least a week to get a salary increase approved, or a job title change approved. Now, it take less than a day and is super easy.

Incentivized

• Employees can be resistant to using Welcome at first as they think it will add to their workload, but they, eventually, see the benefits of saving time and gaining efficiency.
• If one person is responsible for entering all tasks, it can be a fair bit of admin time for that person.
• We have a better working relationship with external agencies that also use Welcome to collaborate with us.

Incentivized