Overall Satisfaction with Paylocity
We use Paylocity for recruiting and it has very definitely streamlined the process for us. Although it is still in process, we are integrating Paylocity with our benefit platform which will provide us with total automation during our open enrollment.
- Customer Service is always helpful with little wait time.
- Always improving; for example, the recent change to processing payroll. So much easier.
- Onboarding makes it simple and the fact that the company can personalize the messaging to new hires allows us to make it more personalized.
- Having an assigned account manager regardless of company size is definitely a plus.
- The Knowledge based articles are sometimes frustrating because they have so many other links embedded in them, it can be challenging to just figure out the specific issue needing to be addressed.
- Finding specific reports can be difficult because they don't always seem user friendly and customer service have the same challenges.
- Paylocity is so robust it can be overwhelming, and I don't feel like we maximize everything available to us.
- I have received complaints from managers about the time off request approval process. They say the approval request could be much easier if it linked directly to the place where they need to approve instead of being a two-step process and they find it confusing.
- Since implementing Paylocity in 2023, we have fewer tax reporting errors. We have remote employees in multiple states and incurred errors with our previous payroll vendor. These issues have been eliminated with Paylocity AND, more importantly, we can actually communicate directly with the tax dept. which other vendors prohibit making it difficult to get quick resolutions to issues.
- Paylocity is priced competitively and bundles its products in a way that makes good business sense.
The automation we have been able to do with Paylocity has provided HR with the ability to focus more on strategic initiatives within the company and spend time where needed; primarily in compliance.
We have not had time to take advantage of these features in Paylocity.
We previously used Zenefits and they had horrible customer service. Prior to signing up with Paylocity, I checked references and reviews and Paylocity ranked high with customer service. I can say, without hesitation, that the customer service with Paylocity is the best I have experienced with any vendor even outside of payroll.
Do you think Paylocity delivers good value for the price?
Yes
Are you happy with Paylocity's feature set?
Yes
Did Paylocity live up to sales and marketing promises?
Yes
Did implementation of Paylocity go as expected?
Yes
Would you buy Paylocity again?
Yes
Paylocity Feature Ratings
Evaluating Paylocity and Competitors
Yes - Zenefits was replaced because of their poor customer service and lack of ability to automate with other vendors.
- Integration with Other Systems
- Other
Customer service and integration capabilities.
I wouldn't change our process as I am very happy with our choice.
Using Paylocity
Pros | Cons |
---|---|
Like to use Well integrated Consistent Convenient | Unnecessarily complex Difficult to use Requires technical support Slow to learn Feel nervous using Lots to learn |
- Payroll processing is now so much easier after the updates
- Recruiting is relatively easy
- Performance management
- Time and Labor
Yes - Works well