RingEX vs. Zoom Phone

RingEX is a great solution if you want reliability and flexibility. We can trust that our phones are just going to work when we need them. Our users love the ability to be able to use the app on their mobile phones or computers when they are on the go. The ability to review the call logs makes troubleshooting very easy. The call quality is also very good.

Incentivized

We found out, the hard way, that Zoom Meeting is not the same as Zoom Webinar, and there is a significant cost difference. The Zoom Workplace is a great tool, and I am learning that there a many ways to customize it for our company.

Incentivized

• VOIP calling - call quality is excellent and has replaced our traditional landline phones
• Video meetings - video quality is great(provided you have a good webcam) and the video features(multiple hosts, screen sharing, multiple room management) is 2nd to none.
• Screen sharing - As an unexpected benefit, the ability to do a screen share has helped our IT crew in being able to remotely diagnose and fix problems with faculty or staff machines.

Incentivized

• Transcribes voicemails. Great for those verbose folks that leave long voicemails.
• Loud and clear volume quality! Great in a busy office with lots of people talking.
• Easy to keep track of who has called me. Has Caller ID which is helpful.

Incentivized

• Pricing for SMB space is high compared to other solutions
• Still lagging behind 8x8 with desk phone support and integrations
• UI for managing Limited Extensions is significantly more cumbersome than user extensions
• Video meeting software still lags behind industry leaders (such as Zoom and MS Teams)
• No licensing option for Common Area Phones with routing features

Incentivized

• We needed to link each of our team members' personal emails to the Zoom account so we have to filter VM notifications out of our personal accounts.
• It'd be nice if you could set business hours through the webpage to include a lunch break so that you don't have to manually go in to edit.

Incentivized

We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.

Incentivized

Integrated into our network. System wide access. Staff are comfortable with the product

Incentivized

They were working on updating a few of the modules while we were going live, so this made usability difficult to train on once they did go live with those changes. Now that the changes are in place, we have really enjoyed the usability of the platform

Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.

Incentivized

It is quite reliable, we have the support of being able to identify failures and escalate it, also monitor the failures that are posted on the web about the status of the failures and evolutions. Its easy start-up and access allow us to have better performance and productivity, which in the long run turns into benefits.

Incentivized

Occasional bandwith issues. In addition to this, I have one individual whose calls are blocked. We were not able to determine whether this was a RingEX or a carrier issue.

Incentivized

I have called RingEX a few times for assistance in setting up call handling or implementing changes in our call handling structure. The wait time to speak with an agent is usually minimal and the ones I have spoken to are excellent at walking me thru what changes I am trying to make as well as ensuring I understand what is being done so I can handle it myself next time if the need arises.

Incentivized

Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.

Incentivized

I really didn't know all the capabilities

Incentivized

If someone has an existing system I tell them to keep that running initially and keep RingEX separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingEX system. I've seen one person who immediately flipped over to RingEX without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration.

Incentivized

During the tender process, we met with several other vendors. During this phase, we realized that RingEX was the only vendor we were investigating, and it was its own telecom provider – instead of offering phone software running on someone else’s network. So, we figured, ‘Why not cut out the middleman and partner with a cloud communication provider that also knows how to run a phone network?' More than any other cloud communication vendor, RingEX seemed to understand what we wanted. They listened to our needs and came back with a proposed solution that proved they heard us. They never tried to sell us on bells and whistles they knew we didn’t need. That’s what you want in a tech partner.

Incentivized

The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments

Incentivized

not to sign up for it or give them any money for a product that does not work

We have 75 users and 85 phones on the system and have yet to have any noticeable outages. The system just works all of the time without issues. Our old VOIP system on Voyant would go out all the time for multiple hours. RingEX is much more stable and reliable.

Incentivized

• Better connectivity and communication with team messaging.
• Enhanced customer experience with call routing, after-hours messaging, and emergency routing.
• Better privacy for my team by not having to share their mobile numbers as users within RingEX.
• Easier onboarding of new teammates as new users in RingEX.

Incentivized

• Easier to establish and connect with new users, especially since we do not need to obtain a desktop phone for new employees and existing modern technology can support Zoom Workplace functionality
• The ability to send gifs, funny messages, or responses within the day to day business truly lifts up our spirits, adds some humor to the day. I see that as a very positive thing with our team!
• If some of our more seasoned and traditional employees are reluctant to Zoom Workplace, we are at a loss. This is not Zoom Workplace's fault necessarily, but when an employee refuses to download the app or maintain their account, its a challenge to add "External" employees and keep them in the loop in the same capacity

Incentivized