Likelihood to Recommend Having used some of the competitor's tools over the year I would say that SauceLabs provides a lot of value for money if you plan to run long sets of tests with high frequencies. Paying for a single slot means you can run tests whenever you want without creeping costs but it does make running tests in parallel require an extra slot. Currently, our test suite takes over three hours to run and at the moment it is cost prohibitive to purchase an extra slot. However, having access to live testing and integration with Appium is great.
Read full review Well Suited for: Web Application Testing: It excels in automating tests for web applications, including e-commerce websites, CRM systems, and internal web-based tools. Its codeless approach and AI-driven test creation make it suitable for testing various web applications. Regression Testing: It is well-suited for regression testing, where existing test cases need to be executed repeatedly to ensure that new code changes do not introduce defects. Testim's self-healing capabilities help maintain test stability when the application's UI changes frequently. Cross-Browser Testing: Tricentis Testim is an excellent choice for cross-browser testing. It allows organizations to create tests that can be executed across different web browsers, ensuring consistent functionality and user experience. Not suited for: Complex Desktop Applications: Tricentis Testim is primarily designed for web application testing. It may be less appropriate for automating tests of complex desktop applications or applications that do not have a web-based UI. Highly Technical Testing Needs: Organizations with highly technical testing requirements, such as complex API testing or intricate database testing, may find Testim's codeless approach limiting. Specialized testing tools may be more appropriate.
Read full review Pros Provides a comprehensive selection of browser and platform versions for test automation and CI/CD pipeline support Provides a rich selection of browser/platform availability for customer issue reproduction Provides a comprehensive set of virtual mobile device configurations for automation and availability Sauce Labs' SaaS and self service tools work and perform well Read full review Very intuitive and easy UX/UI Great support team for any question Ability to create automated tests from zero without knowing code Read full review Cons I've had four changes in account managers over the past couple of years. They ranged from super experienced/advocate to some that seems relatively junior/a bit removed. I understand this happens but clarity on what I can expect with these partnerships would be valuable. What I've gotten in the end has varied dramatically. Read full review Backend test has issues to perform. Cost wise perhaps, it's on the higher end Speed Read full review Likelihood to Renew As we currently know, there's nothing on the market with a big feature set like saucelabs at their current price point. Along with the business not having to learn a whole new tool to use again and the ability to refresh our private devices and the continuously growing number of public devices available and features.
Read full review Usability It is an incredibly easy service to use for what its primary intention is. The only reason a point is deducted is because more feature enrichment can be done around the Sauce Connect Proxy utility and the
Jenkins Sauce OnDemand plugin. User Account administration also needs more work, such as the addition of user groups, rather than a simple hierarchy of users.
Read full review We are using Testim all the time. Every new, big we roll out feature has tests and it is our only tool for regression tests.
Read full review Reliability and Availability Yes, Sauce labs is always there, and it is easy to troubleshoot when you are having any connectivity issue, they always keep you informed when they plan to perform any type of maintenance window on their side in advance, so you can plan and will not affect your current work. I do not recall any outage.
Read full review Performance The time where they acquired TestObject and were trying to integrate their services would probably be the most annoying time. Annoying as features were in two separate places (websites) for example. But since the introduction of their unified platform, we haven't run into any issues as of yet and we've used them for at least 5-6 years now.
Read full review Support Rating The people here are just so friendly and personable. For instance, Tristan Lombard answered every single email with a very cheery tone and not only did he diagnose my issue, he also made sure to ask how my day was going. Keep it up
Read full review They are very helpful and responsive. If I had any issue they helped solve it, even if it was neglect on my part.
Read full review Implementation Rating I am not sure if it's my company that makes getting Sauce Labs integrated into the team difficult or is it Sauce Labs. The process for getting Sauce Labs for a project is quite a tedious process and the information for using Sauce Labs initially is quite lacking. There is little support for getting started
Read full review Alternatives Considered We have also tested out Browser Stack, which at the time was more geared towards manual testing. Although it appeared to support more mobile devices/browsers, we also wanted something that can plugin in easily with our existing Selenium test scripts. Sauce Labs was definitely more geared towards our goals at the moment which were to automation functional/regression testing and build it into our release pipeline.
Read full review Tricentis Testim provides features like Codeless Automation, Rapid Test creation, Self healing tests, parallel test execution which
Selenium lacks. Secondly Tricentis has reduced maintenance and ease of adoption.
Read full review Scalability With private devices, you have full reign over usage of them, so no complaints there. Public devices are available if no one else is using it, which is understandable. Browser VMs are based on number of open sessions and Saucelabs give you a certain number depending on what you need. If you need more, then you pay for more. It is as simple as that. You need more devices, then you can pay for more private ones too. A workaround for public devices is to pick the first available one and not be too picky, that's if you are able to of course.
Read full review Return on Investment Eh... Negligible? Being on AWS West makes it quite a few hops for us, so the process times out every now and again. That is frustrating. I can't really speak to the dollars, as I am not privy to the information. Read full review Insightful and efficient reporting Fast test execution Read full review ScreenShots Tricentis Testim Screenshots