Likelihood to Recommend Skilljar is fantastic for structured onboarding processes. If you're looking to streamline and standardize the onboarding experience for your customers, especially for software or complex products, this platform is a gem. It allows you to create step-by-step courses guiding users through functionalities, reducing confusion and accelerating their learning curve.When you need versatility in content delivery, Skilljar is spot-on. Whether it's video tutorials, interactive quizzes, downloadable resources, or live webinars, the platform accommodates various formats. It's perfect for accommodating different learning styles and ensuring engagement.
For scenarios that demand highly complex simulations or immersive learning experiences, Skilljar's capabilities might fall short. While it supports interactive elements, extremely sophisticated simulations might require additional specialized software or platforms.
Read full review Gets the job done and is easy to use. We've definitely made serious revenue with it, and it's worked well enough with our other systems to enable some handy automations. I'd say if you've got a course or courses you're looking to launch and they are fairly straightforward with up-front payments, Teachable can definitely get the job done. However, if you're running more of a membership model for access to your courses, Teachable by itself may not be the ideal solution, or you may want to use a different platform for the payments and just use Teachable for the actual courses.
Read full review Pros Unlimited courses, learning paths, quizzes, pages, plans, and certifications Ease of use for students, administrators, and content creators Customer Success and Service are top notch. The CSMs are genuinely committed to helping you achieve your metrics and goals Asking for and listening to customer feedback for enhancements Developer Center where people with little to no coding experience can learn how to use and apply HTML templates and code snippets to customize your site Read full review Hosting video-based training Receiving and passing on payments and handling the slaes tax Allowing me to work with affiliates Read full review Cons Would love to see parent/child courses so that when something is updated in the parent course that change is automatically reflected in the clones of that course. Features that allow for the translation of content to allow access to content across languages. Re-onboarding process when the usage of Skilljar changes hands within out company in order to address knowledge gaps. Read full review They FALSELY ADVERTISE their services. They kicked us off their "unlimited" plan b/c we were using serving too many downloads? They were terribly rude, cursing at us, threatening us, deleting our forum questions. They have no unlimited plan and need to be sued in a court of law for their misleadings. Read full review Likelihood to Renew I like what you are using and how we are doing it. Also, changing systems is a lot of work
Read full review Because we haven't had any major issues with it. The platform is really simple to use and the content can be uploaded and modified very easily. It has a drag and drop feature that makes everything fast and easy. Their support has always answered our questions or concerns and the cost is affodable. We will keep using it in the future.
Read full review Usability The learning curve for Skilljar is not too steep, and I've renewed our contract twice now. I've been able to add additional administrators and get them up to speed on platform functionality within a day. Plus, Skilljar provides awesome resources to help you learn how to use is. The Help Center has articles for almost everything, and when in doubt, their amazing CSMs (like ours, ...) provide exemplary support/advice.
Read full review Because it's easier to use both as administrators and both as user. We have never heard of any users having issues login in or going through the lectures or completing the course
Read full review Reliability and Availability We haven't had any issues, it's always available. Even when they schedule a maintanance on their end, students still can access the courses
Read full review Performance Never had any issues with pages or videos not loading
Read full review Support Rating I have opened several support cases in the past and at times felt like little was being done to resolve the issues I was having. For example, when searching the use against a training credit, Skilljar said the code was fully used, yet only 1 had been used. The support team seemed to not have interest in learning why this was happening and ensuring it does not happen again. The issue was resolved with this particular case, but I have no idea if it was the only training credit having this issue. At times I feel like the issues we encounter do not seem as important to the support team
Read full review Their support is good overal. There are a couple of things that I would change, like answering faster. Sometimes they take a day to answer a concern and that's kind of annoying considering sometimes there are urgent issues we have to deal with. But the support has been good, they have answered properly.
Read full review Implementation Rating Do a good job of preparing your internal teams (IT, Salesforce, etc.) about the work they will have in the process
Read full review I'd say: learn the system first, try it out and then publish the content with customers. There are a couple of features that will cause issues with customers (especially lazy ones) but I'd say it's easy to implement and modify if needed. People don't need to train much to use Teachable, but they should take their time to know it.
Read full review Alternatives Considered Skilljar provides stronger customization features, more code snippet options, more styling tools, and more effective integrations. These include
Credly , Salesforce, and SCORM. Additionally, the catalog is all part of the same system, making it easy to manage. The analytics tools are also more robust, and the customer service is much more helpful and responsive
Read full review It's honestly just worked really well for us in terms of serving the actual course content. Plus, our customers can maintain one profile and use that to access all of the courses and bonuses that they've acquired from us. And the cost of Teachable has been very reasonable in terms of our budget.
Read full review Contract Terms and Pricing Model We wouldn't change anything. Everything seemed fine when we purchased
Read full review Scalability We haven't had any issues with it. Their maintanance hours are always at times when we don't have students there, and even then, they still can access the platform
Read full review Professional Services All the implementation process was fast and easy.
Read full review Return on Investment Our customers seem to be getting onboarded efficiently. Giving our customers a good experience helps us retain them longer. So far, we are still not able to come up with solid metrics that it provides evidence of ROI. If Skilljar could somehow come up with clear, actionable metrics about customer success and how that relates to ROI then I think it would be vastly better. To be fair, we roll the cost of using Skilljar in the overall price, otherwise, we would charge customers and have a revenue stream to measure. Read full review This is the basis of my business. Read full review ScreenShots Skilljar Customer Education LMS Screenshots