Likelihood to Recommend Solarwinds NPM is well suited for medium to large networks, it may be a bit heavy for the SOHO environment as most of the tools and reports are designed for monitoring KPIs which may not be critical for a small shop. NPM can handle large networks with several sites and mixed technologies ranging from networks, server systems, storage devices and SLA reporting.
Read full review We use the IT asset management module to great extent, would like to explore the RFID based tracking of assets integrated with Summit ITAM. Would like service requests workflows to be made flexible enough to support any kind of requests and easily route based on criteria's defined. This help in easy approval and reduce the time take for fulfilling the request and adhere to SLA
Read full review Pros Out of the Monitoring of almost all Network Devices. Build custom pollers to monitor which is not supported out of the box. Further you can alert on these custom metrics and Out of the box metrics. It provides you great dashboards, Reports features. You can integrate it with any MoM layer tools either using its API or sending out traps. Out of the box Integration with Service Now ITSM Tool. Read full review Network Incident to network inventory mapping and workflow management. Priority, Severity wise SLA management. Integration with other systems like CRM, EMS. Read full review Cons The software upgrade process is a little hairy and has caused me trouble on occasion. The server that it needs to run is a bit of a resource hog along with the SQL server. Some additional features like the network map are a bit clunky compared to some other products that we use. Read full review Some standard functionalities don't work. We struggle to get optimum support from their support team. Issues are not resolved within the SLAs. Even escalating to higher authorities do not help. Read full review Likelihood to Renew The entire IT staff relies on NPM in its daily operations. It would be impossible for us to maintain our level of service without it. If SolarWinds gets to proud of their product and begins to over charge for it, we would be forced to reconsider and use a different product. But as it stands it is worth the price to renew it.
Read full review The overall satisfaction is great and it offers great features. By expanding to using AI feature of Symphony Summit, we look forward to automate even ticket tracking and ticket resolution. The support provided by the symphony SummitAI team is also robust compared to industry standards and the team also conducts regular reviews to find out any dissatisfaction from the clients.
Read full review Usability SolarWinds Network Performance Monitor (NPM) is quite an extensive product, covering all our bases and requirements. There are a lot of customizable options and features which you can work with for their alerting which is really useful. I haven't found anything yet which I thought SolarWinds Network Performance Monitor (NPM) could do, but it actually couldn't so overall it works nicely and does the job.
Read full review Reliability and Availability Always available. Always is important to plan the software available during the machine/application setup.
Read full review Performance Pages load slow, especially the bettors map. Could be that my server is old.
Read full review Support Rating In all of the times that we called support, someone at SolarWinds had the answer for us in a timely manner. Through thwack and other internet searching, we have been able to resolve all of our issues that arose to our satisfaction. The support staff have always been knowledgeable of their products or had a fellow support staff member to rely on to get the needed answers.
Read full review Online Training The training is good but during the implementation, you can get situations not learned during the training. The trainer was very open to hearing the questions about use cases and always sharing his experience. I really recommend having official training to take advantage of all features that the NPM can bring.
Read full review Implementation Rating Make sure your inventory is accurate. Stand up some virtual machines for testing prior to installation. Make sure your database and its credentials are setup. Think about things you want to monitor that may not be obvious - UPS units, Door hardware, PBX systems, Fabric Channel switches, firewalls, routers, switches. Try to setup SNMP on these devices and have an IP that you will assign to the new server. If you do that it will go well.
Read full review Alternatives Considered We selected SolarWinds Network Performance Monitor because of the capabilities of the product versus the price. The tools also work well with their other products and support is fairly good. We have never had a problem when we needed to make a call.
Read full review On the demo, we find the system is better than other app. this has better UI and the best workflow available, and the user can define or customize his own report. Users can add more fields in the app. you can define your own workflow .find more user-friendly than another app. user to raise SR/INCIDENT
Read full review Scalability From the direction and information I have been given it is very flexible and scalelable
Read full review Return on Investment SolarWinds allows us to proactively address hardware issues before they impact the business. We recently had a server that was experiencing issues sporadically and we were able to use the data from SolarWinds to track down and correct the issue before it tanked the server. SolarWinds gives our IT department some piece of mind knowing that they'll be alerted of any issues real time. We can use SolarWinds data to justify needed to replace or upgrade certain equipment that is key to our core business. Read full review Symphony Summit has helped us achieve some automation. Asset management has improved slightly, but lot more was expected. Their standard functionalities, which were promised in newer versions, are not working. Read full review ScreenShots SolarWinds NPM Screenshots