Thomson Reuters ONESOURCE vs. Vertex
Product | Rating | Most Used By | Product Summary | Starting Price |
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Thomson Reuters ONESOURCE | N/A | Thomson Reuters ONESOURCE is a portfolio of tax and accounting technology for corporations designed to help users boost collaboration with departments and partners and ensure seamless tax compliance no matter where a company does business. | N/A | |
Vertex | N/A | Vertex combines tax research with technology to improve tax accuracy and consistency on sales and purchase transactions. The automation aims to support high volume and complex transactions at speed and scale to streamline internal processes and improve audit performance. Integrations to ERP, e-commerce, procurement, and other billing systems enables a single tax engine to seamlessly support a growing business. In addition to tax determination, Vertex provides tools and services to automate and… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Thomson Reuters ONESOURCE | Vertex | |
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Considered Both Products | Thomson Reuters ONESOURCE No answer on this topic | Vertex |
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Thomson Reuters ONESOURCE | Vertex | |
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Highlights |
Research Team Insight Published Vertex Cloud and ONESOURCE are both tax compliance software. ONESOURCE provides more products and features around tax compliance for various financial service providers, while Vertex Cloud focuses on tax compliance for other industries, such as retail, e-commerce, leasing companies, and manufacturers. FeaturesONESOURCE and Vertex Cloud both provide strong features tailored to their target customer bases. ONESOURCE offers businesses a wide range of individual products that can be purchased a la carte. This pricing structure allows organizations to buy what they need without being bundled with extra unnecessary features. They also tailor some capabilities to the unique tax needs of financial service professionals, such as wealth or estate managers. They also offer robust capabilities for multinational companies that navigate multiple global jurisdictions. In contrast, Vertex Cloud specializes in providing tax compliance services to North American or domestic businesses. In particular, Vertex caters to retailers and e-commerce businesses, which benefit from Vertex Cloud’s robust cross-jurisdiction tax knowledge. Tax compliance is also streamlined with the platform’s automated real-time tax calculations for multi-state transitions. LimitationsWhile ONESOURCE and Vertex Cloud both have areas of strength, there are some limitations to each product to be aware of. ONESOURCE’s myriad products allows for more customization, but can also make support difficult. Some reviewers describe distinct support teams for each product, which can make getting the right help from the right reps difficult when there are cross-product issues or complexities. Domestic-only businesses, especially those that aren’t high-volume transaction businesses, may also not be able to make the best use of ONESOURCE’s global capabilities. On the other hand, Vertex Cloud’s focus on North America and Europe may result in less expertise in other global tax jurisdictions. The customer support from the vendor has also been criticized by reviewers, particularly when there are issues with the software itself, rather than tax compliance questions. PricingVertex Cloud and ONESOURCE’s pricing are both customer-specific. Concrete pricing is available by quote from each vendor. |
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Type of tax |
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Tax Reporting & Compliance |
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Thomson Reuters ONESOURCE | Vertex | |
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Small Businesses | TaxJar Score 8.1 out of 10 | TaxJar Score 8.1 out of 10 |
Medium-sized Companies | LOVAT Score 10.0 out of 10 | LOVAT Score 10.0 out of 10 |
Enterprises | Vertex Score 8.3 out of 10 | ADP SmartCompliance Score 8.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Thomson Reuters ONESOURCE | Vertex | |
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Likelihood to Recommend | 5.0 (8 ratings) | 8.7 (148 ratings) |
Likelihood to Renew | 8.0 (1 ratings) | 8.9 (18 ratings) |
Usability | - (0 ratings) | 8.7 (44 ratings) |
Availability | - (0 ratings) | 8.3 (7 ratings) |
Performance | - (0 ratings) | 8.2 (7 ratings) |
Support Rating | 5.9 (2 ratings) | 9.1 (23 ratings) |
In-Person Training | - (0 ratings) | 8.6 (3 ratings) |
Online Training | - (0 ratings) | 9.6 (3 ratings) |
Implementation Rating | - (0 ratings) | 7.7 (15 ratings) |
Configurability | - (0 ratings) | 7.0 (78 ratings) |
Ease of integration | - (0 ratings) | 8.0 (5 ratings) |
Product Scalability | - (0 ratings) | 8.0 (38 ratings) |
Vendor post-sale | - (0 ratings) | 8.2 (18 ratings) |
Vendor pre-sale | - (0 ratings) | 7.4 (12 ratings) |
Thomson Reuters ONESOURCE | Vertex | |
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Likelihood to Recommend | Thomson Reuters | Vertex Inc. |
Pros | Thomson Reuters | Vertex Inc. |
Cons | Thomson Reuters | Vertex Inc. |
Likelihood to Renew | Thomson Reuters | Vertex Inc. |
Usability | Thomson Reuters No answers on this topic | Vertex Inc. |
Reliability and Availability | Thomson Reuters No answers on this topic | Vertex Inc. |
Performance | Thomson Reuters No answers on this topic | Vertex Inc. |
Support Rating | Thomson Reuters | Vertex Inc. |
In-Person Training | Thomson Reuters No answers on this topic | Vertex Inc. |
Online Training | Thomson Reuters No answers on this topic | Vertex Inc. |
Implementation Rating | Thomson Reuters No answers on this topic | Vertex Inc. |
Alternatives Considered | Thomson Reuters | Vertex Inc. |
Scalability | Thomson Reuters No answers on this topic | Vertex Inc. |
Return on Investment | Thomson Reuters | Vertex Inc. |
ScreenShots | Vertex Screenshots |