2 Step Reviews

2 Step Reviews is a tool designed to help businesses capture 5-Star Reviews from their customers. According to the vendor, the easy-to-use mobile and web app allows businesses of all sizes to send text review requests to their customers. This tool is aimed at a wide range of professions and industries, including local businesses, retailers, restaurants and cafes, service-based businesses, and professional services such as lawyers, accountants, and consultants.

Review Capture: According to the vendor, businesses can capture positive reviews from customers by sending text review requests, aiming to increase the number of positive reviews.

Automated Review Responses: The vendor claims that businesses can respond to 5 and 4-Star Reviews with customizable auto-responses, saving time by automating the process of responding to reviews.

Negative Review Alerts: According to the vendor, businesses can receive text alerts when they receive reviews with 3-Stars or less, allowing them to stay informed about negative reviews and address customer concerns promptly.

Automated Review Reminders: The vendor states that businesses can send automated text review reminders to customers 24 hours and 7 days later, aiming to increase review response rates and generate more feedback.

Reputation Management: According to the vendor, businesses can manage all their Google and Facebook reviews from one platform, monitor and respond to customer reviews on popular review platforms, and engage with customers effectively.

Google My Business Performance Report: The vendor claims that businesses can receive insights into their Google My Business page performance, tracking metrics such as the number of people who called, visited their website, and found them through Google, aiming to optimize their Google My Business listing and improve local search visibility.

Multi-Channel Review Sharing: According to the vendor, businesses can automatically share their Google reviews on Facebook and LinkedIn, expanding the reach of their positive reviews and increasing brand visibility and credibility.

Leaderboard: The vendor suggests that businesses can drive team engagement by gamifying the review collection process and creating a leaderboard to motivate their team to actively participate in generating reviews.

Coaching and Training: According to the vendor, businesses can receive monthly training and insights from the customer success team to enhance their review management skills and maximize the benefits of the tool.