247Unified

247Unify - Microsoft Teams UC capabilities is a solution offered by M247, designed to provide unified voice, collaboration, and analytics for Microsoft Teams. This tool is tailored for SMEs, enterprises, and public sector organizations, aiming to enhance their communication and collaboration experience. With a range of features and functionalities, 247Unify caters to professionals in various industries including Information Technology, Telecommunications, Customer Service, Education, and Healthcare.

Key Features

Microsoft Teams Direct Routing: According to the vendor, users can make and receive calls directly to Microsoft Teams in under 20 minutes with seamless call integration, zero-touch international provisioning, and local and regional support for multiple locations.

Microsoft Teams Call Analytics: The vendor claims that this feature allows users to monitor the performance of Microsoft Teams and other UC platforms in real-time, with comprehensive call analytics, including call queues and auto attendants reporting.

Microsoft Teams Call Recording: The vendor states that this feature enables users to stay GDPR and MiFID II compliant by capturing and securely storing inbound and outbound conversations in the Cloud. Users can record, encrypt, and access conversations easily.

Contact Centres for Microsoft Teams: According to the vendor, this feature automates customer engagement with Contact Centre solutions that centralize all channels, including multi-channel and voice-based interactions, providing a seamless customer experience.

247Unify automation features: The vendor claims that this feature helps improve business processes and gain control over services, applications, and users with enhanced visibility of voice and Microsoft collaboration services. Users can easily optimize IT workflows through a user-friendly web portal and reduce the need for IT resources for simple tasks.

247Unify business benefits: According to the vendor, this feature supports the hybrid workplace and reduces costs across remote locations with a comprehensive suite of services. Users can enjoy the advantages of a single, end-to-end partner for unified communications and collaboration, enabling digital acceleration and simplified user adoption.

Enhancing IT service automation: The vendor suggests that this feature streamlines provisioning, support, and service delivery with the flexibility to customize IT services according to specific requirements. The My247 Portal allows customers to easily provision Microsoft licenses, direct routing, and voice capabilities.

End-to-end provisioning, billing, and support: According to the vendor, this feature provides a seamless user journey with unified communications capabilities for Microsoft Teams. M247 offers global reach and delivery of services from international locations, ensuring a reliable and efficient experience.

Commercial flexibility: The vendor claims that 247Unify offers commercial flexibility to support the needs of growing businesses, allowing for bespoke solutions tailored to individual business requirements.