Acelerato

Acelerato is a software solution offered by Bluesoft Consultoria em Informatica LTDA that aims to improve customer service and project management processes for businesses of all sizes. According to the vendor, Acelerato provides a range of tools and features to assist in these areas. It is targeted at small to large-sized companies, including IT departments, IT service providers, customer service teams, project management teams, and audit and compliance departments.

Key Features

Help Desk: According to the vendor, Acelerato offers a centralized system for organizing and managing customer service inquiries and support tickets. It provides multiple channels for customers to submit tickets, such as email, forms, or a self-service portal. Additionally, the software includes a knowledge base and forum for customers to find answers to common questions. It also keeps a complete history of customer interactions and ticket status.

Project Management: Acelerato allows businesses to manage multiple projects and teams in one place, as per the vendor. It assists in prioritizing project demands and tracking team activities. The software provides a comprehensive overview of project progress and team workload. It also allows for task delegation and collaboration among team members, offering customizable workflows and project templates.

Audit Management: According to the vendor, Acelerato helps ensure compliance across all business units. It allows businesses to create and manage audit checklists and inspections. The software automates the creation of action plans and tickets based on audit findings. It also tracks the execution and performance of audit checklists, helping to identify discrepancies, risks, and opportunities for improvement.

Communication Management: Acelerato provides a platform for efficient internal and external communication, as per the vendor. It integrates with email to convert customer emails into support tickets. The software enables collaboration and communication between different departments. It also offers a centralized repository for storing and accessing communication records. Additionally, Acelerato allows businesses to collect customer feedback and satisfaction ratings.

Integration with Help Desk and Project Management: According to the vendor, Acelerato seamlessly integrates the help desk and project management modules. This integration optimizes efficiency and coordination between different teams. It enables the creation of development tasks from support tickets, facilitating collaboration and communication between support and development teams. Businesses can benefit from a holistic view of customer issues and project tasks, improving overall productivity.