Active Menus

Active Menus is a digital ordering and marketing platform designed to assist restaurants in streamlining operations, increasing revenue, and fostering customer loyalty. The product caters to restaurants of all sizes, from single-location establishments to multi-location restaurant groups and franchises. According to the vendor, Active Menus offers a range of features including:

Website Ordering: Customers can easily find and order directly from the restaurant's website using a commission-free online ordering system. The product provides fully responsive and mobile-optimized branded websites and digital menus. Restaurants have complete control over menu customization, including item names, photos, prices, add-ons, and modifications. The system seamlessly integrates with the restaurant's POS system.

Branded Mobile Apps: Active Menus offers custom-built mobile apps for iOS and Android devices. These apps are fully branded with the restaurant's logo, branding, and menu. Restaurants can customize menus with add-ons, modifications, and specials. The apps also include an easy reordering feature for customers. Multi-concept support allows for cross-promotion and upselling between different brands. Push notifications are available to inform customers about marketing promotions and offers.

Order with Google: Active Menus integrates with Google, enabling customers to place orders directly from Google Search, Assistant, or Maps. This integration increases visibility and accessibility for customers. The ordering experience is seamless within the Google ecosystem, with options for takeout and delivery. Real-time updates and notifications are provided, and the integration with the restaurant's POS system ensures streamlined operations.

Contactless QR Code Scan To Order: Active Menus provides a contactless on-premise digital ordering system where customers can scan a QR code to view the menu, place orders, and make payments. This feature eliminates the need for physical menus and reduces touchpoints, streamlining the ordering process and enhancing safety measures. Restaurants have the option to customize menu options and add-ons, and the system integrates with the restaurant's POS system for order management.

Customer and Delivery Support: Active Menus offers 24/7 live chat and phone support for customer inquiries and order support. A dedicated support team handles customer service and delivery logistics. The system also includes automated dispatch and smart delivery for accurate delivery times and efficient driving routes. Restaurants can choose to use the ActiveMenus Delivery Fleet or integrate with their own delivery drivers, potentially improving customer satisfaction with reliable delivery services and streamlining order management and tracking.

Automated Marketing: Active Menus includes automated marketing tools to save time and resources. Restaurants can personalize offers and communications based on customer behavior, ensuring precise timing for sending offers. The system also provides a templated marketing system for creating emails, social media content, and marketing campaigns. Implementation of loyalty and rewards programs may help increase customer loyalty and order frequency. Integration with customer data allows restaurants to build brand loyalty and nurture customer relationships.

Logistics and Delivery Management: Active Menus offers the option to use the ActiveMenus Delivery Fleet or integrate with the restaurant's own delivery drivers. A driver logistics app is available for automated dispatch and smart delivery, ensuring accurate delivery times and efficient driving routes. These features aim to contribute to improved customer satisfaction with reliable delivery services. The system also integrates with the restaurant's POS system for streamlined operations.