Overview
What is ActivEngage?
ActivEngage is a messaging platform developed by ActivEngage, Inc. to enhance the customer experience and drive sales for car dealerships. According to the vendor, it offers live chat software and managed chat services to engage with online shoppers and convert them into leads. ActivEngage caters to...
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Product Details
- About
- Tech Details
What is ActivEngage?
ActivEngage is a messaging platform developed by ActivEngage, Inc. to enhance the customer experience and drive sales for car dealerships. According to the vendor, it offers live chat software and managed chat services to engage with online shoppers and convert them into leads. ActivEngage caters to car dealerships of all sizes, from small independent dealerships to large dealership groups. It is widely used by professionals in the automotive sales and service industry, including car dealerships, automotive OEMs, automotive inventory aggregators, and automotive service and repair businesses.
Key Features
Messaging Software: ActivEngage provides user-friendly and scalable live chat software specifically designed for car dealerships. The software is developed in-house and continuously updated to meet the evolving needs of automotive dealers.
Managed Chat: ActivEngage offers managed chat services staffed by Customer Engagement Experts (CEEs). These CEEs assist consumers in navigating the car-buying journey and building trust in the dealership.
Co-Managed Chat: ActivEngage provides co-managed chat support, allowing dealerships to easily adjust their live chat support based on their requirements.
PreRead™: ActivEngage includes a feature called PreRead™, which enables lead form autofill, saving customers time by automatically populating their information in chat conversations.
Shopper Details: ActivEngage provides customer engagement experts with access to shopper details, enabling them to deliver personalized assistance.
Monitor & Whisper: ActivEngage offers the Monitor & Whisper feature, allowing managers or supervisors to monitor chat conversations between CEEs and customers in real-time.
Language Translator: ActivEngage includes a language translator feature that facilitates real-time translation of chat conversations.
Auto Research: ActivEngage equips CEEs with a comprehensive database of vehicle information, enabling them to quickly access accurate and up-to-date details to address customer inquiries.
CARFAX: ActivEngage integrates with CARFAX, granting CEEs access to vehicle history reports. This feature provides customers with valuable information about a vehicle's past, aiding them in making informed decisions.
Chat History: ActivEngage stores chat history, allowing CEEs to review previous conversations with customers. This feature ensures continuity and helps in identifying customer preferences, needs, and any unresolved issues for follow-up.
ActivEngage Features
- Supported: Third Party Integrations
- Supported: Transfers/Routing
ActivEngage Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Android, iPhone, iPad |
