Aegis Help Desk

Aegis Help Desk is a software solution designed for Help Desk and IT Service Management. It caters to organizations of varying sizes and is utilized by IT professionals, help desk technicians, service desk managers, call center operators, and IT service management teams across different industries.

Key Features

Web Self-Service: According to the vendor, the product offers web self-service facilities to reduce customer waiting time and enhance customer care and support for Service Desk/Help Desk.

Incident Management: The fully-integrated module in Aegis Help Desk allows users to track and manage incidents reported by customers or internal staff. Incidents can be assigned, prioritized, and escalated for timely resolution.

Asset/Configuration Management: With the fully-integrated module in Aegis Help Desk, users can manage and track assets and configurations, maintaining accurate records of hardware and software inventory.

Service Level Management: The vendor claims that Aegis Help Desk provides a fully-integrated module to define and manage service level agreements (SLAs) and monitor and measure performance against them.

Knowledge Management: Aegis Help Desk offers a fully-integrated module to create and maintain a knowledge base of articles and solutions, enabling self-service for customers and internal staff.

Customizable Forms: According to the vendor, users can easily create data entry and web entry forms without development effort, minimizing costs associated with development, integration, testing, and maintenance. The infrastructure can be customized to fit the unique needs of the business.

ITIL Compliance: The vendor states that Aegis Help Desk is designed for customers who do not want to implement the ITIL framework. Aegis Service Desk provides a complete ITIL solution for Service Desk, Help Desk, or Call Centre. Customers can customize Aegis Service Desk to fit their specific needs, using as much or as little of the provided features.

Change Management: Aegis Help Desk includes a fully-integrated module to manage and track changes to IT infrastructure and services. It ensures proper authorization, testing, and documentation for changes.

Cost-effective Solution: According to the vendor, Aegis Help Desk and Aegis Service Desk software suites are affordable compared to other products in the market. Customers can request a free demo or price quote with no obligations.

Integrated Modules: Aegis Help Desk includes Incident Management, Asset/Configuration Management, Service Level Management, and Knowledge Management. Aegis Service Desk includes Incident Management, Problem Management, Change Management, Asset/Configuration Management, Service Level Management, and Knowledge Management.