AgenteChat

AgenteChat, developed by SmartSoft Solutions S.A.S., is a chat-based customer service and sales solution designed to facilitate messaging management from WhatsApp and Facebook Messenger. According to the vendor, this centralized platform is aimed at small to medium-sized businesses across various industries, including customer service, sales, support, logistics, and marketing.

Key Features

Clasificación de Solicitudes: According to the vendor, AgenteChat allows businesses to define the best way to initiate contact and profile requests. Users can customize greeting and closing messages with hyperlinks and formatting, and benefit from the system's automatic classification of requests for efficient handling.

MultiAgente / Especializado: The vendor claims that AgenteChat enables businesses to assign agents to handle different types of requests such as sales, customer service, and support. Each agent has their own conversation lifecycle and tracking of participants.

Contenido amigable y ágil: AgenteChat allows users to send and receive multimedia content such as emojis, stickers, images, videos, PDFs, and Word documents, as stated by the vendor. It also provides the option to save and use quick responses for faster customer support.

Seguimiento del proceso y casos: According to the vendor, AgenteChat allows users to define stages for their process and track conversation progress. Users can mark conversation status and resolution method, and agents can resume resolved cases with user authorization.

Transferencias: AgenteChat enables businesses to convert customer service requests into sales opportunities or allow specialized agents to take over a case, as stated by the vendor. It also allows for the transfer of conversations between agents for escalation or redirection.

Auditoría: AgenteChat provides a conversation history review feature for quality assessment and improvement, according to the vendor. Users can filter conversations based on specific criteria for detailed analysis.

Económico: According to the vendor, AgenteChat offers reasonable pricing based on usage.

Multi Canal: AgenteChat allows businesses to receive conversations from WhatsApp and Facebook Messenger, with future support for other text-based channels, as stated by the vendor.

Gestión de Contactos: According to the vendor, AgenteChat provides a dynamic contact management panel to update basic contact information. Users can also ignore selected contacts that are not customer-related conversations.

Estadísticas e Informes: AgenteChat offers a weekly and daily statistics dashboard, and users can export real-time reports to Excel for comprehensive analysis, according to the vendor.