Overview
What is AIRe Link?
AIRe Link is a remote visual support solution offered by Konica Minolta Solutions Europe GmbH. It is designed to provide real-time assistance and support to customers by allowing service technicians to connect with them remotely, see what they see, and guide them visually to solve technical issues. According...
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Product Details
- About
- Tech Details
What is AIRe Link?
AIRe Link is a remote visual support solution offered by Konica Minolta Solutions Europe GmbH. It is designed to provide real-time assistance and support to customers by allowing service technicians to connect with them remotely, see what they see, and guide them visually to solve technical issues. According to the vendor, AIRe Link is suitable for companies of all sizes, from small businesses to large enterprises, and can be utilized by various professions and industries, including field service technicians, IT support professionals, manufacturing industries, healthcare professionals, and customer support teams.
Key Features
Remote visual support: Connect, see, and solve: AIRe Link enables service technicians to connect with customers remotely and see what they see, allowing for real-time visual support. According to the vendor, customers can join the remote session without the need to download any app, simply by clicking on the invitation link, providing a seamless and hassle-free experience for both parties involved.
Developed for fast and high-quality service: AIRe Link is a specialized tool developed by Konica Minolta based on their experience with their European team of 4,000+ technicians. The vendor claims that AIRe Link is designed to enhance the remote visual support experience beyond the limitations of common communication platforms. Additionally, it is compatible with RealWear smart glasses, enabling technicians to keep their hands free while providing assistance.
Stay efficient with valuable insights: According to the vendor, AIRe Link provides real-time data through its dashboard, allowing users to make more informed decisions. The dashboard offers insights such as call statistics, resolved cases, and other valuable metrics. Users can track the number of sessions, average session length, and the percentage of problems solved on the first call, potentially helping them optimize their support processes.
Protect your team's know-how: AIRe Link allows users to record and save client communications, preserving valuable knowledge for future reference. The vendor states that the recorded sessions can be used as training resources for junior technicians, helping prevent the loss of knowledge when experienced technicians retire.
AIRe Link Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
