Alerta!

Alerta! is a solution for integrated and interactive communication offered by AlertaWeb. According to the vendor, it allows businesses to send messages through various channels such as email, SMS, voice, social media, and instant messaging, aiming to increase the reach of the message while reducing communication costs. Alerta! caters to a wide range of professions and industries, including customer service, education, incident management, finance, and marketing.

Key Features

Integrated Channel Management: According to the vendor, Alerta! allows businesses to utilize various communication channels such as email, SMS, voice, social media, and instant messaging. The integration of different channels is said to increase the reach of the message and help reduce communication costs.

Intelligent Communication Processes: The vendor claims that Alerta! enables businesses to automate customer contact by creating communication flows. This feature is designed to provide effective and automated ways to interact with customers based on specific contexts, potentially reducing costs associated with personal customer support.

Active Communication Control: According to the vendor, Alerta! provides instant evaluation of communication impact. It generates a comprehensive history of all messages sent, received, and responded to by channel and process. This feature aims to help businesses assess the efficiency of their communication strategies accurately.

Integrate or Import Contacts/Clients: The vendor states that Alerta! allows businesses to integrate or import their contacts or customers into the system, creating a centralized database for efficient communication management.

Customizable Communication Processes: According to the vendor, Alerta! enables businesses to create customized communication processes according to their specific needs and objectives. This flexibility in designing communication flows is intended to align with business goals.

Immediate or Scheduled Alerts: The vendor claims that Alerta! allows businesses to send messages immediately or schedule them for future delivery. This feature offers flexibility in timing the communication to ensure maximum impact.

Recipient Impact Tracking: According to the vendor, Alerta! provides information on the recipients who have been impacted by the communication. This feature aims to help businesses track the reach and effectiveness of their messages.

Confirmation of Appointment Schedules: The vendor states that Alerta! allows businesses to send confirmation messages for scheduled appointments or meetings. This feature is intended to reduce no-shows and improve customer service.

Automated Payment Reminders: According to the vendor, Alerta! allows businesses to send automated payment reminders or debt collection messages. This feature is designed to streamline the collection process and improve cash flow.

Notification of Document Dispatch: The vendor claims that Alerta! enables businesses to send notifications to customers regarding the dispatch of important documents. This feature aims to keep customers informed and reduce inquiries.