Overview
What is alphachat.ai?
AlphaChat is a Conversational AI platform that aims to make customer service more efficient and customers happy. Users can build their own Intelligent Virtual Assistant (i.e. a smart AI chatbot) and set it up for customer support automation in less…
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What is alphachat.ai?
AlphaChat is a Conversational AI platform that aims to make customer service more efficient and customers happy. Users can build their own Intelligent Virtual Assistant (i.e. a smart AI chatbot) and set it up for customer support automation in less than an…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is alphachat.ai?
AlphaChat is a Conversational AI platform that aims to make customer service more efficient and customers happy. Users can build their own Intelligent Virtual Assistant (i.e. a smart AI chatbot) and set it up for customer support automation in less than an hour.
The vendor's value proposition is;
Increase customer support efficiency in messaging channels.
Measure and increase resolution rate.
Reduce agent workload and leave FAQ answering to the AI.
Increase deflection rate in chat.
Put repetitive tasks on autopilot. Cross reference chat resolution data to your call center data.
Make customers happy
Immediate answers to questions 24/7
Intent detection and Natural Language Understanding.
Measure AI answer quality.
Answers in every language.
Bot-to-human handover with built-in live chat.
Set it up in less than an hour. Templates for different industries (SaaS, eCommerce, finance, telecoms). AI suggests improvements into your training data.
Add extra intelligence with Enterprise features like AlphaOS custom code into intents, user authentication, SSO, SLA, APIs, multichannel deployment (WhatsApp, Messenger, RCS, Apple Business Chat, voice).
alphachat.ai Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | Mobile Web |
| Supported Countries | All European languages plus Arabic and Russian |
| Supported Languages | All European languages plus Arabic and Russian |
alphachat.ai Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 80% |
| Enterprises (more than 500 employees) | 20% |
