Amdocs Low-Code Experience Platform

The Amdocs Low-Code Experience Platform is a solution aimed at enabling businesses to create and launch customer experiences and journeys in real-time. According to the vendor, this platform serves as a business-led, configuration-driven tool for creating omni-channel experiences, reducing time to market, and minimizing IT dependency. It is designed for companies of all sizes, with a particular focus on the communications and media industry.

Key Features

Layout canvas: According to the vendor, the platform provides a layout canvas that allows users to design and customize customer views and journeys. Users can drag and drop UI elements onto the canvas to create and arrange the desired layout. The layout canvas enables real-time design and preview of customer experiences.

Business logic configurator: The platform includes a business logic configurator that, according to the vendor, allows users to define and configure the logic behind customer experiences. Users can set up rules, conditions, and actions to determine the behavior and flow of the experiences. The business logic configurator provides a visual interface for easy configuration and customization.

Dynamic APIs: Amdocs Low-Code Experience Platform offers dynamic APIs that, according to the vendor, enable seamless integration with external systems and services. Users can connect to various data sources, applications, and APIs to enhance the functionality and capabilities of the platform. The dynamic APIs facilitate real-time data exchange and enable the platform to interact with other systems in the ecosystem.

Ready-to-use UI elements: The platform provides a library of ready-to-use UI elements that, according to the vendor, can be easily incorporated into customer experiences. Users can choose from a variety of pre-built UI components, such as buttons, forms, tables, and menus, to enhance the visual appeal and functionality of the experiences. The ready-to-use UI elements are customizable and can be tailored to match the branding and design requirements of the business.

Drag & drop capabilities: Amdocs Low-Code Experience Platform offers drag and drop capabilities for designing customer views and journeys. According to the vendor, users can simply drag and drop UI elements, business logic components, and data sources onto the canvas to build and modify customer experiences. The drag and drop functionality simplifies the experience creation process and eliminates the need for extensive coding or technical expertise.

Real-time analytics: According to the vendor, the platform enables users to monitor and analyze customer experiences in real-time. Users can gain insights into user behavior, engagement, and performance to optimize and improve customer journeys.

Multi-channel support: The platform allows users to create omni-channel experiences that seamlessly span across multiple channels, including web, mobile, and social media. According to the vendor, this enables businesses to deliver consistent and personalized experiences to customers across various touchpoints.

Collaboration tools: The platform provides built-in collaboration tools that, according to the vendor, facilitate collaboration and teamwork among users. Multiple stakeholders can contribute and work together on designing and launching customer experiences.

Integration hub: According to the vendor, the platform includes an integration hub that enables users to connect with existing systems and applications. Users can easily integrate with CRM, billing, and other backend systems to leverage existing data and functionalities.

Security and compliance: The platform, according to the vendor, ensures data security and compliance with industry standards and regulations. It provides robust security measures and compliance controls to protect customer data and privacy.