Amp Telecom

Amp Telecom is a cloud phone service and PBX solution designed to cater to the needs of small to medium-sized businesses. With its comprehensive set of features, Amp Telecom aims to be an ideal choice for a wide range of professions and industries, including healthcare, non-profit organizations, professional services, retail, and hospitality. According to the vendor, Amp Telecom offers a convenient and intuitive Admin & User Portal where users can configure Follow Me features, access call recordings, review stored faxes, and listen to voicemails.

API Access is provided by Amp Telecom, allowing developers to integrate the service with their own applications and services using a standardized mechanism. The product also includes an Automated Attendant feature that routes incoming calls based on criteria such as time of day, caller ID, and caller input. The Automatic Call Distributor (ACD) efficiently routes callers to different tiers of extensions or groups of extensions using various strategies.

In terms of business continuity, Amp Telecom ensures that the phone system can continue to handle calls even during a power outage. Faxes, voicemails, and recorded calls are securely stored. The product also offers Busy Lamp Field (BLF) / Presence functionality, where LED lights on telephones associated with extensions indicate availability.

Call Barging allows users to join monitored calls with Call Monitoring, facilitating real-time collaboration and assistance. Call Blocking enables users to block incoming and outbound calls based on area code, phone number, international calls, or specific services. Amp Telecom also provides a Call Detail Report & Export feature, offering detailed information about inbound and outbound calls, including date, time, duration, caller, and recipient. This information can be easily exported for analysis.

Caller ID is another feature offered by Amp Telecom, displaying caller information, including telephone number and associated name, during phone calls.