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Users have found that the Anakage End User Support Automation Platform has been instrumental in resolving problems quickly and …
Overview
What is Anakage End User Support Automation Platform?
The Anakage End User Support Automation Platform is positioned as a comprehensive solution designed to streamline end user support for enterprises. According to the vendor, it combines digital adoption and automation to address user and system issues, enhance employee experience, and boost digital adoption....
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Product Details
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- Tech Details
What is Anakage End User Support Automation Platform?
The Anakage End User Support Automation Platform is positioned as a comprehensive solution designed to streamline end user support for enterprises. According to the vendor, it combines digital adoption and automation to address user and system issues, enhance employee experience, and boost digital adoption. The platform is said to be suitable for companies of various sizes, ranging from small businesses to large enterprises. It is targeted towards IT Help Desk Support Engineers, IT Administrators, Human Resources, IT Departments, and the Oil and Gas Industry.
Key Features
Self Service Cobots: According to the vendor, this feature enables users to resolve IT issues on their own by providing step-by-step guidance within live applications. It is accessible via multiple channels, including ITSM, Self-Service Portal, Chatbots, and Laptops/Desktops.
Proactive Cobots: The vendor claims that this feature continuously monitors the system and automatically detects and fixes common issues based on registry values, event logs, and more. Reporting and analytics are provided to help identify issues that cannot be automatically resolved.
Self Service Application: According to the vendor, this feature automates remote asset verification by allowing users to self-declare assets and ensure compliance. On-screen prompts guide users to verify hardware components, aiming to improve productivity.
Conversational Cobots: The vendor states that this feature provides personalized prompts, alerts, and messages to employees. It gathers feedback and creates targeted campaigns to enhance user experience. It is accessible from MS Teams, Desktop app, and Chatbots.
Software Install: According to the vendor, this feature automates software installation requests and deploys software on endpoints. It offers the reuse of pre-built cobots for common software installation tasks and integration with ITSM tools for seamless deployment.
Self Service Password Resets: The vendor claims that this feature enables users to reset their passwords without IT help desk intervention. Cobots guide users through the password reset process step by step, aiming to reduce password-related support tickets.
Asset Verification: According to the vendor, this feature automates periodic asset verification to ensure compliance. It prompts users to verify system details and input physical tag numbers, streamlining the verification process and saving time.
Employee Engagement: The vendor suggests that this feature gathers feedback and creates targeted campaigns to enhance employee digital experience. It aims to improve communication and system adoption with engaging videos, aiming to boost productivity.
AD Task Automation: According to the vendor, this feature automates Active Directory admin tasks, including onboarding and offboarding. It aims to reduce manual effort and improve efficiency and accuracy in managing user accounts.
Anakage End User Support Automation Platform Features
- Supported: Knowledge Base Management
- Supported: Self Service Portal
- Supported: Remote Access/Control
- Supported: Alerts/Escalation
- Supported: Workflow Configuration
- Supported: Email Management
- Supported: Reporting/Analytics
- Supported: Incident Management
Anakage End User Support Automation Platform Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users have found that the Anakage End User Support Automation Platform has been instrumental in resolving problems quickly and efficiently. With this software, users are able to take self-help measures to address system requirements and solve issues on their own, reducing their reliance on desktop support. This has not only empowered users to become more independent in resolving issues, but it has also significantly reduced the workload for the support team by automating tasks.
One key use case of the software is its ability to easily add and remove the latest versions of software from the portal. Users have found this feature particularly helpful as it allows them to stay up-to-date with the latest applications without relying on IT assistance or going through complex installation processes. The software's dedicated portal for downloading applications has streamlined the process and made it more user-friendly.
While the overall rating for the Anakage End User Support Automation Platform may be average, it is still considered a good product for automation scripts. Users appreciate the ability to explore new features and case studies with their teammates, allowing them to unlock additional value from the software. Moreover, the positive experience with the support team has been highlighted by users, with the team being described as technically proficient and friendly. Quick access to support when needed has further enhanced their overall experience with the software.
In addition to its effectiveness in problem-solving, the software has also demonstrated cost-saving benefits. By empowering users to resolve issues on their own, it has helped reduce the volume of tickets sent to the helpdesk, resulting in cost savings for organizations. This aspect has been well-received by users who appreciate both the time saved and the bottom-line impact.
Overall, users have had a positive experience with the Anakage End User Support Automation Platform. They have found it to be a reliable solution for addressing system requirements and resolving problems efficiently. With its self-help capabilities, user-friendly portal for software downloads, and excellent support team, this platform proves to be a valuable tool for organizations looking to streamline their desktop support processes and enhance user empowerment.
User-Friendly and Efficient: Many users have praised the Anakage End User Support Automation Platform for its user-friendly interface and efficient functionality. Users have found it easy to install applications without IT assistance, saving time and workforce. The software allows end users to perform tasks quickly, typically within 2-3 minutes, making it a convenient tool for application installation.
Convenient Troubleshooting: Reviewers have mentioned that the software provides instant issue fixes, simplifying troubleshooting and problem-solving. This feature has reduced dependencies on IT engineers as end users can now raise incidents and resolve issues themselves. The software presents solutions in a simple and easy-to-understand manner, enabling users to resolve issues without direct assistance.
Enhanced Productivity: Users appreciate that the Anakage platform improves productivity by reducing effort in repetitive incidents and software installations. They have reported significant time savings while working on these tasks since using the software. Additionally, the deployment architecture is perceived as simple and easy, allowing for offline HealIT deployment and self-help online solutions tailored to specific needs.
Limitations in fixing issues: Some users have expressed that Anakage has limitations when it comes to resolving issues, as it is only compatible with specific sets of scripts.
Lack of additional automation: A common concern raised by reviewers is the absence of additional automation features in the software, which some users found to be a missing capability.
Room for improvement in user-friendliness and visual appeal: Several reviewers have mentioned that the self-help automations need improvement to make them more user-friendly. Additionally, one user highlighted that enhancing the visual appeal of the platform could be beneficial.