Antlere

Antlere is an Experience Management (XM) platform designed to elevate decision intelligence and revolutionize customer interactions through AI-powered insights. According to the vendor, this solution is targeted at small to enterprise-level businesses across various professions and industries, including retail, hospitality, healthcare, financial services, and e-commerce.

Key Features

Ultimate Omni-Channel Solution: According to the vendor, Antlere provides a unified multi-channel solution for personalized customer experience across all social media channels. It aims to ensure seamless customer interaction across various platforms, assisting businesses in managing interactions efficiently while maintaining transparency and accountability.

Smart Surveys for Smarter Decisions: The vendor claims that Antlere enables businesses to create dynamic surveys effortlessly. It offers customizable survey reporting and seamless integration across multiple touchpoints. With AI-powered insights, businesses can make more informed decisions based on data.

Antlere Interact: According to the vendor, Antlere Interact is an all-in-one omni-channel platform that facilitates effortless customer engagement. It offers swift plug & play integration for immediate interaction. Featured communication channels include Facebook, Instagram, YouTube, Messenger, WhatsApp, Web Chat, App Chat, Twitter, LinkedIn, SMS, Email, and API Integrations. The centralized feedback system enhances customer engagement, while seamless API integrations ensure smooth system functionality.

Antlere Smart: According to the vendor, Antlere Smart provides a user-friendly interface for designing smart surveys. It integrates AI capabilities to enhance survey creation and data analysis. Personalized survey invites aim to increase engagement and response rates. Real-time data capture and versatile export formats enable businesses to derive meaningful insights. Additionally, sentiment analysis features allow for effective gauging of public sentiment.

Antlere Enterprise: According to the vendor, Antlere Enterprise unlocks the power of customer engagement with a bespoke solution. It offers granular data visualization and holistic analysis for optimized decision-making. With end-to-end experience management, businesses can tailor solutions to meet their specific customer engagement needs. Enhanced governance and security features aim to ensure data protection.

Antlere Merchant: According to the vendor, Antlere Merchant enables businesses to audit merchant performance through insightful feedback and advanced analytics. It includes review moderation and direct communication features, aiming to ensure operational excellence and adherence to branding guidelines.

Mystery Shopping Program: According to the vendor, Antlere offers a comprehensive mystery shopping program that includes in-person, telephonic, online, and hybrid evaluations. It helps businesses measure customer experience at quick touchpoints, identify training needs, and create feedback loops for improvement.

Customer Satisfaction Survey: According to the vendor, Antlere's customer satisfaction survey feature captures genuine feedback to enhance overall customer satisfaction. It provides deep customer insights and competitor analysis, offering sentiment analysis and in-depth reporting for comprehensive understanding.

Competition Scan: According to the vendor, Antlere gathers insights into competitors' actions and strategies with this feature. It enables robust market analysis and strategic business positioning, helping businesses identify lucrative market opportunities and make customer-centric forecasts.

Customer Journey Mapping: According to the vendor, Antlere's customer journey mapping feature visualizes the entire customer experience with the brand. It maps touchpoints, sentiments, and decision-making moments, providing deep insights and actionable recommendations for businesses to enhance customer satisfaction and loyalty.