AppLink

CLIP (CLosed Loop Incident Process) by AppLink GmbH is an IT process automation solution designed for ITOM and ITSM professionals. According to the vendor, it caters to Fortune 500 companies worldwide, providing bi-directional synchronization between ITOM and ITSM solutions. With its easily customizable, preconfigured workflows, CLIP is said to be ideal for IT administrators, incident and event management teams, and ITIL practitioners. This software aims to streamline incident processes, enhance data accuracy, and improve efficiency for a wide range of industries.

Key Features

Bi-directional synchronization: According to the vendor, CLIP enables bi-directional synchronization of incidents and events between ITOM and ITSM solutions, aiming to ensure accurate and up-to-date information.

Standard workflows implemented in hours: The vendor claims that CLIP provides preconfigured workflows that can be activated and running within hours, eliminating the need for custom workflow design and reducing the learning curve.

Easily customizable, preconfigured workflows: The vendor states that users can easily adapt field value assignments, mappings, and transformation rules through CLIP's web-based user interface, allowing for customization to fit specific environment and process requirements.

Attachment, Suppression, and Replication: CLIP allows for attaching events to existing incidents, suppressing incident creation, or creating multiple incidents for a single event in different target systems, aiming to provide a flexible and efficient incident management process.

Data Enrichment: According to the vendor, CLIP enables the use of external data sources like spreadsheets, SQL databases, or CSV files during rule processing, aiming to enhance decision-making by leveraging existing data for assignment or priority evaluation.

Stateful, rule-based transactions: With access to current and historical attribute values, CLIP allows the creation of intelligent rules for auto-assignment or auto-closure based on the history of attribute values, without the need to access integrated systems, according to the vendor.

Proven, certified, and supported: The vendor claims that CLIP is a certified and supported solution with a track record of serving dozens of Fortune 500 companies worldwide, aiming to ensure reliability and effectiveness.

Highly available: According to the vendor, CLIP offers a cluster option that ensures high availability and zero downtime, supporting active/active or active/passive modes for uninterrupted automation processes.