Appointuit

Appointuit, developed by Jayex Technology Ltd, is a patient engagement platform that aims to improve patient flow, appointment attendance, and overall patient experience in healthcare settings. According to the vendor, this solution is tailored for General Practitioners (GPs), Healthcare Boards, Primary Care Networks (PCNs), and Federations, making it applicable to various professions and industries within the healthcare sector.

Key Features

Patient Information Hub: Appointuit offers a Patient Information Hub that can be integrated into check-in touchscreens or kiosks. The vendor states that it serves as a patient education and engagement tool, providing access to relevant health webpages and information. The hub allows for easy control and updates of practice opening times, flu vaccination clinic details, and national NHS updates.

Patient Communications: Appointuit enables practices to improve patient flow and appointment attendance through direct reminders sent via SMS or email. According to the vendor, reminders can be automatically synced with patient information and appointment data. The tools allow for filtering of patients into targeted groups for personalized messaging. Customizable email and SMS templates can be created for effective communication with patients.

Reporting: Appointuit provides analytic and reporting functionality for patient communications. The vendor claims that it allows monitoring of open rates, email bounces, failed deliveries, and rejected addresses. Detailed insight into the quality of patient data is available, facilitating data management and accuracy improvements.

Surveys: Appointuit includes the ability to incorporate surveys into the check-in touchscreen, SMS, or email messaging. According to the vendor, the survey tool allows the creation of fully customizable questionnaires with SNOMED codes. Surveys can support information gathering targets, aid in monitoring practice standards, and improve patient care. The tool offers tabular and graph reporting, exportable reports, results by demographic, and the ability to add web content.

Custom Templates: Appointuit allows the creation of custom email or SMS templates for patient communication. The vendor states that bespoke calendars can be created and automatically sent out at the relevant time. Templates can be tailored to specific communication needs, such as reminders for prescription pick-up or treatment attendance.

Patient Check-In: Appointuit offers a patient check-in feature to improve the patient flow and streamline the check-in process. Patients can check-in using touchscreens or kiosks, reducing manual paperwork and wait times. According to the vendor, the check-in feature can be integrated with other Appointuit modules for a seamless patient experience. It aims to improve overall staff productivity and ease pressure on clinicians.

Patient Calling: Appointuit includes a patient calling feature to notify patients when it's their turn for an appointment. The vendor claims that it reduces reliance on manual calling systems, improving efficiency and reducing errors. Patients can be called through audio or visual displays, ensuring clear and timely communication. The feature aims to enhance patient experience and satisfaction.

Patient Education & Engagement: Appointuit's patient education and engagement tools aim to tackle digital inequalities and improve health care literacy. According to the vendor, it provides access to relevant health webpages and information that may not be easily accessible to all patients. Key updates, practice information, and national NHS updates can be included to keep patients informed. The tools contribute to proactive patient engagement and increased accessibility of information.

System Integration: Jayex Connect is fully compatible with EMIS Web, Vision Aeros, and TPP SystmOne. According to the vendor, seamless integration with existing clinical management systems ensures data accuracy and reduces manual data entry.

Cloud-Based Platform: Jayex Connect is a cloud-based platform that requires no Microsoft Updates. According to the vendor, its comprehensive reporting function allows for custom patient questionnaires and trend identification, improving patient feedback collection and analysis.