Aptly

Aptly is an AI-powered communication platform specifically designed for the real estate industry. According to the vendor, it aims to streamline communications, convert more leads, manage any workflow, retain customers, and enable remote work for modern property teams. It is suitable for property management companies of all sizes, from small-scale operations to large enterprises, and is utilized by property managers, leasing agents, real estate agents, property owners, and facility managers.

Key Features

Streamline Communications: According to the vendor, Aptly allows property teams to capture leads from various sources such as email, SMS, calls, and web forms. It offers a chatbot that can qualify leads on the website and inbox, self-scheduling of tours and meetings online, real-time sync of individual and group email addresses, tracking and analysis of phone calls, and rich text messaging through SMS. Additionally, Aptly enables the capture of leads from web forms without the need for coding.

Convert More Leads: The vendor claims that Aptly helps property teams automate routine sales, marketing, and support functions. It engages website visitors 24/7 through a chatbot and automatically captures leads from any marketing source. Real-time reports and insights can be generated, processes can be standardized with error-proof capture, and integrations with property management software can trigger processes. Aptly also allows for customization of fields, relationships, and views, as well as the addition of code-free automations to reduce human error. Tasks can be assigned to teammates and external contacts, and key metrics can be tracked through customizable dashboards.

Manage Any Workflow: According to the vendor, Aptly enables property teams to track and manage any workflow, from leads to move ins/outs. Workflows and customer communication can be automated, and collaboration and task management can be done efficiently. The platform also facilitates the standardization of processes with error-proof capture, triggers processes through property management software integrations, and provides customization options for fields, relationships, and views. Code-free automations can be added to reduce human error, tasks can be assigned to teammates and external contacts, and key metrics can be tracked through dashboards.

Retain Customers: The vendor states that Aptly helps property teams retain customers by surfacing critical customer data from conversations, workflows, and surveys. It calculates customer happiness with real-time surveys and allows for personalized communication based on a history of interactions. The platform also provides insights into the performance of ad sources and teams through real-time reports, and it enables the creation of a comprehensive 360° customer view with every interaction and property management data.

Work Anywhere: According to the vendor, Aptly empowers remote property teams to stay productive and collaborative. It facilitates collaboration on tasks, setting priorities, and keeping teams aligned. Workloads can be managed and progress can be monitored in real-time. Communication and lead tracking can be done using shared inboxes, and calls, emails, texts, and web forms can be tracked and analyzed. Access and management of workflows are possible from any location, and the platform is built by a remote team that uses Aptly themselves.