Aranda Field Service

Aranda Field Service is a field personnel management solution offered by Aranda Software. According to the vendor, this software is designed to optimize mobile operations for companies of all sizes. It allows organizations to centrally monitor work orders, inventory, and personnel, with the aim of improving customer service, increasing productivity, and reducing costs. Aranda Field Service is suitable for various professions and industries, including field service technicians, service managers, dispatchers, and maintenance professionals in sectors such as IT services, telecommunications, utilities, manufacturing, and facilities management.

Key Features

Work orders: According to the vendor, Aranda Field Service enables users to create and manage work orders based on customer requests, providing complete lifecycle management of service orders from request to closure.

Dashboard: The software offers a user-friendly dashboard that allows users to visualize and monitor capacity versus actual work. According to the vendor, this feature facilitates business decision-making regarding work order attention behavior.

Inventory: Aranda Field Service allows efficient management of spare parts by relating them to specific locations. This enables easy tracking and distribution to field specialists or customers, as stated by the vendor.

Reports: Users can access a comprehensive set of preconfigured reports that provide valuable insights into work orders, costs, service trends, compliance, and field specialists, according to the vendor.

Alerts: The software provides visible notifications on the screen when service level agreements are not met for a customer on a work order, ensuring prompt action and resolution, as claimed by the vendor.

Optimize time and resources, increase productivity: According to the vendor, Aranda Field Service helps streamline service requests and responses from field specialists, aiming to increase company productivity and enhance customer service while reducing costs.

Improve customers' experience: The software can automatically assign field specialists to service requests and allows access to case details from mobile devices. Users can also verify required spare parts or configuration elements, facilitating effective resolution of work orders, according to the vendor.

Facilitate the work of field specialists: Aranda Field Service provides a mobile application that equips field specialists with vital tools and detailed information on service orders and execution. The vendor claims that this allows easy access to work orders and established routes using smartphones (Android or iOS).

Manage different processes through a single console: The software enables users to centrally monitor work orders, inventory, and personnel, simplifying and streamlining service management for enhanced efficiency, according to the vendor.

Native integrations: Aranda Field Service seamlessly integrates with other Aranda solutions, such as Aranda Service Management and Aranda Query Manager, to enhance overall operational capabilities and data flow, as stated by the vendor.