Arch POS

Arch POS is a fully integrated retail management solution designed to automate point-of-sale processes and provide comprehensive functionality for businesses in the retail industry. According to the vendor, Arch POS caters to businesses of all sizes, from small independent retailers to large supermarket chains. Retailers, supermarkets, convenience stores, specialty stores, and department stores are among the professions and industries that the vendor says can benefit from using Arch POS.

Key Features

Universal functionality across store types: According to the vendor, Arch Retail provides universal functionality and real-time access to information across the business, simplifying complex processes. It offers features such as proactive product price maintenance, automated product ordering schedule, and tight user authority security measures.

Full service department integration for supermarkets: The vendor claims that Arch POS offers full service department integration for supermarkets, including integrated value adds such as electronic funds transfer (EFT), virtual (prepaid) airtime, loyalty rewards, and automated cash handling. It also includes combo/hamper functionality at the point of sale and product weight verification for accurate pricing.

Onsite and remote user assistance: The vendor states that Arch POS provides both onsite and remote user assistance, with branch technical resources available for onsite support in Southern Africa. Skilled User Assistance Technicians handle software/functionality issues online through the User Assistance Desk, and more complex issues are escalated to Technicians in the Technical Division for resolution.

Software development: According to the vendor, Arch POS products are developed in-house, ensuring control and customization. The solution goes beyond point-of-sale automation and offers a fully integrated retail management solution. Continuous product upgrades are provided, considering input from the client base and monitoring developments in the retail industry.

Project Manager coordination and intensive training: The vendor assigns a Project Manager to coordinate the implementation process, ensuring alignment of processes and resources. Intensive training is provided before and after implementation to ensure in-depth system product knowledge and use. Ongoing training is offered to reinforce learning and build proficiency.

Fully integrated POS: According to the vendor, Arch POS is a hardware and software system with back-office (BO) and point-of-sale (POS) applications. It provides integrated value adds for enhanced customer convenience, real-time access to accurate operational data, and safe-mode functionality for uninterrupted trading in case of server or network failure.

Stock Plan and Margin Plan: The vendor claims that Arch POS includes integrated stock and margin plans to maintain optimal stock levels and maximize profits through strategic sales price management.

Comprehensive management reports and data analysis: According to the vendor, Arch POS offers detailed financial reports, document management, automated inter-company loan accounts, budget module, trend graphs, simple VAT processing, Excel exports, prior year comparison reporting, transaction tracking, and unlimited users with profile and password control.

Integrated loyalty rewards system: The vendor states that Arch POS includes an integrated loyalty rewards system that allows customers to earn CashBack rewards, participate in automated competitions, enjoy discounted promotions, and redeem rewards at the point of sale. It also offers additional features such as no joining fee, bank-your-change benefit, and balance inquiry options.

eCommerce integration: According to the vendor, Arch POS provides integrated online shopping platform capabilities, ensuring a seamless flow from order placement to dispatch and delivery. It also gathers analytical data on customer browsing and buying habits, reducing administrative challenges and operational costs.