Archie

Archie CRM Software is a customer relationship management (CRM) solution specifically designed for small and medium-sized businesses (SMEs) in the Netherlands. According to the vendor, this software caters to the needs of sales professionals, marketing professionals, customer service professionals, and management professionals across various industries, including manufacturing, services, retail, and more.

Key Features

Manage Business Relations: Actively handle information about organizations, contacts, appointments, email correspondence, and issued quotes. The Attention Monitor provides an overview of customers that require attention.

Efficient Task and Activity Management: Streamline relationship management with automated tasks and activities for handling a large group of relations.

Sales Process Control: Gain insights into conversation reports, emails, and collaboration on sales journeys through the pipeline feature. Track opportunities, quoted items, decision-making units (DMU), and current status.

Campaign Management: Manage marketing campaigns from start to finish, collect leads from various sources, and schedule automatic actions for follow-up. Integrate with social media platforms and nurture leads through segmentation options.

Enhanced Customer Service: Support the entire customer service process, from ticket to invoice, with reduced response time, efficient workflows, and tools for exceeding customer expectations. Features include call registration and time tracking.

Data-driven Decision-making: Analyze customer value and access dashboards for informed decisions. The Target & Trend Monitor provides insights into marketing and sales objectives, while the Customer Value Optimizer identifies growth opportunities within the customer base.

Seamless Integrations: Connect Archie CRM effortlessly with other systems such as marketing automation, ERP and finance software, office automation tools, and data tools. Integration options include Zapier and customization through the Archie API.

Mobile Access: Stay up to date with the mobile app, enabling contact and organization management, document access, location-based services, and activity management from anywhere.