artis.net

artis.net is an ERP-CRM solution offered by ARTIS, designed to cater to the needs of businesses in the IT industry, including computer integration and management, telecom, office equipment, and electronic security. According to the vendor, artis.net is suitable for small and medium-sized enterprises (SMEs) in professions such as IT service providers, telecom companies, office equipment providers, and electronic security companies.

Key Features

CRM: According to the vendor, artis.net offers CRM functionalities such as contact management, lead tracking, and opportunity management. Users can create customized quotes and proposals with electronic signature capabilities. The software also provides streamlined document management and digital file storage.

Sales and Purchase Order Management: Users can create, track, and fulfill sales and purchase orders using artis.net. The software includes inventory management and stock control features to ensure accurate stock levels and streamline the order fulfillment process. Contract management functionality is available for handling maintenance and service contracts. Additionally, artis.net offers project and job management capabilities for tracking and managing customer projects.

Ticketing and Service Request Management: artis.net provides ticketing and service request management features for handling customer support inquiries and service requests. According to the vendor, the software includes service level agreement (SLA) management to ensure timely resolution of customer issues and adherence to service level commitments. A knowledge base and self-service portal are available to provide customers with access to FAQs, troubleshooting guides, and other resources. Comprehensive reporting and analytics features allow users to track sales performance and customer satisfaction.

Customer Portal and Mobile Applications: The vendor states that artis.net offers a customer portal that provides customers with access to their account information, order history, and support tickets. Mobile applications are available for sales representatives and field technicians to access customer information, manage tasks, and update records on the go. The software also offers integration with other business systems and applications to streamline data flow and eliminate manual data entry. Customizable dashboards and reporting tools provide real-time insights into sales performance and customer satisfaction.

Continuous Development and Support: According to the vendor, artis.net is continuously developed and improved based on customer feedback and industry trends. Regular software updates and bug fixes are released to ensure the system is secure and up to date. Ongoing customer support and training are provided to help users maximize the value of the software. Dedicated account managers and customer success teams are available to provide personalized assistance and guidance.

CRM and ERP Integration: artis.net is an ERP-CRM software that integrates CRM functionalities with enterprise resource planning (ERP) capabilities. According to the vendor, the integration allows for seamless data flow between CRM and ERP modules, enabling efficient management of customer interactions and business operations. Users can access customer information, sales data, inventory details, and financial records from a single platform, eliminating the need for manual data entry and improving overall productivity.

Telecom Management: The vendor states that artis.net includes features specifically designed for telecom management, catering to the needs of telecommunication companies. The software automates the collection of call detail records (CDRs) and manages telephone lines, including line opening, modification, suspension, line restrictions, and number portability. artis.net interfaces with various telecom operators for processing CDRs. The ERP-CRM system provides native telecom functionalities to streamline telecom operations and enhance efficiency.

Sales and Marketing Automation: According to the vendor, artis.net offers sales and marketing automation tools to optimize the sales process and improve marketing campaigns. Users can track leads, manage contacts, and monitor opportunities through the CRM module. The software enables the automation of marketing activities such as email campaigns, lead nurturing, and customer segmentation. Real-time analytics and reports are available to evaluate campaign performance, measure ROI, and make data-driven decisions.

Inventory Management: The vendor states that artis.net provides robust inventory management capabilities to track and control inventory levels efficiently. Users can monitor stock levels, manage purchase orders, track goods receipts, and handle stock transfers seamlessly within the ERP system. The software supports multiple warehouses, allowing businesses to manage inventory across different locations. With real-time visibility into inventory data, users can optimize stock levels, reduce stockouts, and improve order fulfillment.

Financial Management: According to the vendor, artis.net includes comprehensive financial management features to streamline financial operations and ensure accurate financial reporting. The software supports core financial functions such as general ledger, accounts payable, accounts receivable, and bank reconciliation. Users can generate financial statements, manage budgets, and perform financial analysis using the built-in reporting and analytics tools. artis.net also facilitates electronic document signing for efficient and secure document management.