Artiwise

Artiwise is a solution that aims to provide sustainable customer satisfaction through the use of artificial intelligence (AI), according to the vendor. This platform is designed to collect and analyze customer feedback from various communication channels, including call center calls, chatbot interviews, and surveys. It prioritizes topics related to customer experience and satisfaction based on sentiments, as claimed by the vendor.

Key Features

Artiwise Voice of Customer (VOC): According to the vendor, this feature collects and analyzes customer feedback from all communication channels, such as call center calls, chatbot interviews, and surveys. It prioritizes important topics related to customer experience and satisfaction based on sentiments.

AI-Powered Customer Experience Platform: The vendor claims that this feature listens to customer interactions across various channels and employs AI and industry-specific models to determine the topic and sentiment of each feedback. It helps businesses gain a better understanding of their customers by extracting insights through root-cause analysis and sentiment analysis.

All Your Needs in One Platform: According to the vendor, this feature utilizes AI and natural language processing (NLP) technologies to enhance business efficiency. It collects and analyzes data from diverse channels such as call centers, online reviews, surveys, chatbots, news, social media, and emails, transforming unstructured data into actionable insights.

Speech to Text: The vendor states that this feature accurately converts speech to text, enabling businesses to transform customer interactions into strategic insights. It aims to enhance the value of customer interactions by generating valuable insights for analysis and decision-making.

Multi-Channel Data Collection: According to the vendor, this feature collects and analyzes data from various communication channels, including call centers, online reviews, surveys, chatbots, news, social media, and emails. This approach aims to provide businesses with a holistic view of customer feedback and sentiment.

Sentiment Analysis: The vendor claims that this feature utilizes advanced sentiment analysis techniques to determine the sentiment of customer feedback. It aims to help businesses understand customer emotions and opinions, enabling them to address issues and improve customer satisfaction.

Root-Cause Analysis: According to the vendor, this feature performs root-cause analysis on customer feedback to identify the underlying factors contributing to positive or negative experiences. It aims to help businesses identify areas for improvement and implement targeted solutions.

Actionable Insights: The vendor states that this feature transforms raw data into actionable insights that businesses can use to drive strategic decision-making. It aims to provide valuable information to improve customer experience, enhance product offerings, and optimize business processes.

Real-Time Monitoring: According to the vendor, this feature monitors customer interactions in real-time across various channels, allowing businesses to promptly address customer concerns and provide timely support. This feature aims to help businesses stay responsive and proactive in meeting customer needs.

Customizable Dashboards: The vendor claims that this feature offers customizable dashboards that allow businesses to visualize and analyze customer feedback data according to their specific requirements. It aims to enable businesses to gain valuable insights and track key performance indicators effectively.