Aspen Property Servicing Platform

The Aspen Property Servicing Platform is a solution designed to simplify mortgage servicing operations for companies of all sizes. According to the vendor, this platform aims to streamline workflows, enhance borrower engagement, and reduce costs for various professionals and industries, including mortgage servicers, financial institutions, real estate companies, property management companies, and field service providers.

Key Features

Borrower Engagement: According to the vendor, the Aspen Property Servicing Platform offers a configurable digital solution that allows mortgage servicers to connect with borrowers quickly and on their terms. It is claimed to digitize loan services for the entire homeownership journey, potentially improving borrower engagement and satisfaction.

Compliance: The platform is said to provide multi-dimensional solutions for compliance management, ensuring comprehensive audit trails on every file for every change. It also claims to offer standardized criminal background checks for mortgage field services, aiming to ensure regulatory compliance.

Collections: According to the vendor, the platform eliminates manual checklists and reduces call volumes, potentially leading to enhanced outcomes and reduced stress for mortgage servicers. It is also claimed to speed up new team member onboarding, potentially improving overall efficiency.

Loss Mitigation: The Aspen Property Servicing Platform is said to offer automated rules and processes that guide operators and borrowers through the loss mitigation process. It claims to ensure quick resolution for the best outcome for all parties involved and provides a streamlined approach to managing mortgages in default.

Bankruptcy & Foreclosure: The platform is claimed to enable end-to-end process tracking at a lower cost, ensuring efficient management of bankruptcy and foreclosure processes for mortgage servicers.

Inspections & Preservation Management: According to the vendor, the platform can potentially help mortgage servicers reduce advance funding by up to 75%. It claims to eliminate billbacks, manage service level agreements (SLAs) and compliance, and normalize data across vendors for better management.

Property Registrations: The platform is said to streamline registrations and de-registrations, offering automated integrations and completion tracking. It aims to support compliance across municipalities nationwide, simplifying property registration processes for mortgage servicers.

Hazard Claims: According to the vendor, the Aspen Property Servicing Platform organizes data-intensive maintenance and monitoring of hazard claims, potentially alleviating the resource demands of gathering data and submitting claims. It is claimed to improve efficiency and accuracy in managing hazard claims for mortgage servicers.

Capital Repairs: This feature allows mortgage servicers to efficiently oversee the complex loss draft process, according to the vendor. They can collect and review data and materials for speedy approval while managing spend and timelines to preserve the value of their portfolio.

REO: The platform is claimed to streamline and accelerate the stages of REO (Real Estate Owned) management. Mortgage servicers can easily assign and manage agents, vendors, or outsourcers, potentially speeding up the sales process and maximizing returns on REO properties.