Auric Prospector

Auric Prospector is an on-demand Customer Relationship Management (CRM) software designed to streamline and enhance customer service, business processes, and relationship management. According to the vendor, it caters to small, medium, and large companies across various industries. Sales teams, marketing teams, customer service teams, business development professionals, and the retail industry are among the professions and industries that the vendor says can benefit from using Auric Prospector.

Key Features

Customer Case Management: According to the vendor, Auric Prospector allows users to gain a comprehensive view of customer cases and support tickets. They can track case details, status, and resolution progress to improve customer service.

Workflow Automation: The vendor claims that Auric Prospector automates repetitive tasks and streamlines case management processes. Cases can be assigned to the appropriate support agents based on predefined rules, aiming to improve efficiency and response times for customer support.

Customer Logins: Auric Prospector provides customers with secure logins to access their account information. The vendor states that customers can view and update their contact details, preferences, and support tickets, enhancing their self-service capabilities and potentially improving overall satisfaction.

Structured Case Cycles: According to the vendor, Auric Prospector allows users to define and implement structured case cycles for consistent case management. They can track case progress at each stage and ensure timely resolution, aiming to standardize case handling processes for improved efficiency.

Track Stalled Cases: Auric Prospector claims to help identify cases that are not progressing or have been delayed. Users can take proactive measures to address stalled cases and prevent customer dissatisfaction. The vendor suggests that analyzing reasons for case delays can help implement strategies to improve resolution times.

Next Step and Task Scheduler: According to the vendor, Auric Prospector enables users to schedule and assign tasks to support agents based on case progress and next steps. They can set reminders and notifications to ensure timely follow-ups and resolution, aiming to improve collaboration and task management within the support team.

Reassign Cases: Auric Prospector allows users to easily reassign cases to different support agents or teams, according to the vendor. This feature aims to ensure cases are assigned to the most suitable person based on expertise or workload, maintaining continuity and preventing cases from falling through the cracks during personnel changes.

Automated Case Emails: The vendor states that Auric Prospector automates the sending of case-related emails to customers and support agents. Users can customize email templates for different case scenarios, aiming to improve communication and keep all stakeholders informed.

Case Progress Tracking: According to the vendor, Auric Prospector enables users to monitor and track the progress of cases from initial contact to resolution. They can keep customers informed about case status and updates, and analyze case data to identify trends and areas for improvement.

Work Orders: Auric Prospector allows users to create and manage work orders for service-related tasks, according to the vendor. They can assign work orders to technicians or service teams and track work order status and completion.