AutoChat

AutoChat is a conversational customer engagement solution designed specifically for E-commerce. According to the vendor, it aims to enhance customer support, boost sales, and improve overall customer experience through proactive, intelligent, contextual, and automated live chat functionalities. The product is intended for small to large-sized companies in various industries, including E-commerce, retail, customer service, sales and marketing, and online businesses.

Key Features

Proactive Live Chat: According to the vendor, AutoChat allows businesses to engage shoppers in real time before they encounter any issues or leave the website. It enables targeting of shoppers based on their history and behavior, as well as the automation of common scenarios for 24x7 engagement.

Intelligent Bot Training: The vendor claims that AutoChat enables businesses to train bots to respond to common customer queries. It also provides an activity trail from current and historical sessions to augment customer conversations. The goal is to provide lightning-fast support by quickly responding to customer queries.

Turbocharge Sales & Support: According to the vendor, AutoChat aims to influence and assist shoppers throughout their purchase journey. It helps identify live shopping sessions with the highest revenue potential and provides lightning-fast support to customers.

Deep Integration with E-commerce Platforms: AutoChat offers deep integration with popular E-commerce platforms such as Shopify, Volusion, and BigCommerce. The vendor states that it automatically powers Shopify stores upon installation and does not require coding skills for integration.

User-Friendly Interface: The vendor claims that AutoChat provides a DIY graphical interface that is easy to use, even for users without programming skills. It offers features such as proactive messaging, live shopper insights, and real-time shopper journeys.

Good to Go in a Couple of Clicks: According to the vendor, AutoChat seamlessly integrates with Shopify, starting automatically upon installation. It eliminates the need for custom integration efforts or high costs, making the setup process quick and easy.

Autochat Used by Stores Worldwide: The vendor claims that AutoChat is trusted by online stores across the world. It has a global customer base that leverages its features, and it has received wide adoption and positive reception in the E-commerce industry.

Live Chat: AutoChat provides real-time customer engagement through its live chat functionality. According to the vendor, it allows customers to ask questions and receive immediate responses, enabling personalized interactions and assistance with product selection and inquiries. It also supports multi-channel communication, including web chat, mobile chat, and social media chat.

Chatbots: AutoChat offers AI-powered chatbots for automated customer interactions. According to the vendor, these chatbots provide instant responses and assistance 24/7. They handle routine inquiries, order tracking, FAQs, and more, improving efficiency and reducing the customer service workload.

Product Recommendations: AutoChat uses AI-driven algorithms to provide product recommendations based on customer behavior and preferences. According to the vendor, these recommendations help businesses upsell and cross-sell relevant products, increasing customer engagement and driving sales conversion. The goal is to personalize the shopping experience and enhance customer satisfaction.