Overview
What is Automaise?
Automaise is a customer service solution that utilizes AI technology to optimize customer support operations and enhance customer experience. According to the vendor, Automaise offers a suite of AI-based products tailored to maximize productivity, improve support efficiency, and automate complex back-...
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Product Details
- About
- Tech Details
What is Automaise?
Automaise is a customer service solution that utilizes AI technology to optimize customer support operations and enhance customer experience. According to the vendor, Automaise offers a suite of AI-based products tailored to maximize productivity, improve support efficiency, and automate complex back-office processes. It is designed for companies with 10 to 5,000 support agents, and industries such as insurance, ecommerce/retail, logistics, contact center/telco, and banking are said to benefit from Automaise's solutions.
Key Features
AI Studio: According to the vendor, AI Studio allows businesses to create and train custom AI models for customer support using a user-friendly interface tailored to their specific needs.
Automation Studio: The vendor claims that Automation Studio enables businesses to automate complex back-office processes with a visual interface, reducing manual effort and increasing operational efficiency.
Automaise Support Genius: According to the vendor, Automaise Support Genius is a suite of AI-based products, including Support Genius Lite, Agent Assistant, and Customer Assistant, designed to maximize productivity and improve customer experience.
Support Genius Lite: The vendor states that Support Genius Lite eliminates the need for integrations, assists support agents in handling a wide range of relevant tasks efficiently, and frees them from time-consuming tasks.
Agent Assistant: According to the vendor, Agent Assistant provides intelligent suggestions and recommendations to customer service agents, aiming to boost their productivity and improve support efficiency.
Customer Assistant: The vendor claims that Customer Assistant is an AI-powered front office solution that reduces support case tickets and calls by deflecting them, providing automated responses and assistance to customers.
Backoffice Process Assistant: According to the vendor, Backoffice Process Assistant intelligently automates complex back-office processes, streamlining repetitive tasks and improving operational efficiency.
Automaise Platform: The vendor states that Automaise Platform is a no-code/low-code platform that allows businesses to build and deploy AI solutions without extensive coding knowledge, serving as the foundation for all Automaise solutions.
Automaise Features
- Supported: AI-assisted Development
- Supported: Business Process Automation
- Supported: Drag & Drop
- Supported: Workflow Management
Automaise Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
