Automatos

Automatos, developed by Almaden Inc., is a digital employee experience (DEX) solution that combines machine learning and artificial intelligence to understand the journey of local and remote users interacting with their devices and applications. According to the vendor, Automatos aims to enhance productivity and troubleshoot issues for users. It caters to small, medium, and large enterprises across various industries. The product targets IT professionals, helpdesk technicians, IT managers, HR professionals, and customer support teams.

Key Features

Predictive Troubleshooting: According to the vendor, Automatos uses machine learning and AI technology to understand user interactions with devices and applications. It generates visibility and insights for troubleshooting through continuous learning, helping to identify and resolve issues that impact productivity and creativity.

Resource Availability Management: Automatos, according to the vendor, ensures that employees have the necessary equipment and software to perform their roles successfully. It aims to optimize resource allocation and acquisition in a timely and cost-effective manner, preventing employees from being hindered by inadequate assets or software capabilities.

Digital Transformation Readiness: According to the vendor, Automatos collects and reports on all IT assets, licenses, and subscriptions. Combined with AI capabilities, it enables proactive and predictive management of resources to ensure employees can perform their roles effectively. The product aims to help organizations identify gaps in their digital transformation initiatives and take necessary actions.

Helpdesk Efficiency: Automatos, as claimed by the vendor, analyzes and prioritizes the most common resolutions, improving helpdesk efficiency and end-user experience. It provides insights and automation to help desk teams for faster problem resolution, reducing the volume and complexity of incidents, leading to lower resolution time and cost of tickets.

Geolocation and Asset Tracking: Automatos includes geolocation and asset tracking capabilities, according to the vendor, to track the location of IT assets. This allows organizations to map and monitor the movement of assets, minimizing losses and enhancing security. The product provides real-time and historical location information for effective asset management.

IT Asset Discovery: According to the vendor, Automatos performs continuous scanning and discovery of IT assets in the network. It provides visibility and security by identifying hardware and software connected to the network. The product aims to help maintain compliance, information security, and support strategic decision-making.

ITAM Performance and Capacity: Automatos, as stated by the vendor, analyzes and predicts the usage of computing resources such as CPU, memory, and storage capacity. It identifies bottlenecks and underperforming systems to optimize resource allocation. The product enables proactive planning and allocation of IT resources for improved performance and capacity management.

Software Asset Management: Automatos, according to the vendor, provides complete visibility into software assets, including software versions, license agreements, and purchase details. It aims to help optimize software usage, maintain compliance, and allocate licenses efficiently. The product enables effective software approval, removal, and measurement of software usage.

Smart Remote Access: Automatos, as claimed by the vendor, enables remote access to computers, devices, and IT assets for practical and agile problem-solving. It supports remote work scenarios and provides secure access to corporate resources. The product aims to enhance helpdesk support and minimize operational disruptions.

Integration and Automation: Automatos integrates with other IT operations systems, such as service management, ERP, and configuration management databases, according to the vendor. It provides automation capabilities for software distribution, removal, and problem resolution. The product aims to enable seamless collaboration and efficient workflows across IT operations.