Autopilot Reviews

Autopilot Reviews is a customer feedback tool that, according to the vendor, aims to enhance the customer experience, boost sales, and improve customer retention for businesses of all sizes. The product is said to be suitable for healthcare institutions, educational institutions, construction equipment suppliers, customer service teams, and sales teams. Autopilot Reviews claims to automate positive Google reviews, provide proactive feedback, and offer personalized customer experiences to optimize front-line training, decrease costs, and drive sustainable revenue growth. The vendor also highlights features such as integration with CRMs, detailed reporting, and real-time issue resolution to further enhance the value of the tool.

Key Features

Automated Positive Google Reviews: According to the vendor, Autopilot Reviews automates the process of getting positive reviews posted to a business's Google My Business profile. It claims to be the only customer experience (CX) tool that can redirect a percentage of positive customers to Google, allowing businesses to redirect 25%-100% of positive reviews to Google.

Proactive Feedback: The vendor states that Autopilot Reviews enables businesses to stay proactive with real-time feedback. It claims to help resolve issues quickly, avoid damaging Google reviews, and identify opportunities for improving customer service and satisfaction.

Bigger Revenue Impact: Autopilot Reviews claims that offering customer-centric services can make a business 5x more likely to receive repeated purchases and growth. The product aims to improve customer experience, sales, and retention while optimizing front-line training and decreasing costs.

Personalized Customer Experience: According to the vendor, Autopilot Reviews allows businesses to provide personalized responses that make customers feel valued and heard. It claims to enable highly personalized customer service based on actionable feedback, driving sustainable revenue growth through an optimized customer experience at every touchpoint.

Detailed Reporting: Autopilot Reviews claims to offer detailed reporting that can drive employee performance with positive customer reviews. It aims to empower C-Levels/Managers with better visibility into performance, motivating employees and improving customer service based on the insights provided.

Integration with CRMs: The vendor states that Autopilot Reviews can seamlessly connect with a business's current CRM platform, regardless of whether it's in-house or third-party. It claims that businesses can customize surveys to suit their specific needs and connect with customers conveniently over SMS or email, based on their goals and compliance guidelines.

Compliance and Affordability: Autopilot Reviews claims to easily uphold healthcare or educational institutional partners' standards of compliance. It states that it strictly follows HIPAA and CASL rules to avoid issues. The vendor also claims that businesses can experience financial scalability and complete functionality at a fraction of the usual cost.

Real-Time Issue Resolution: According to the vendor, Autopilot Reviews aims to help correct issues before they escalate. It claims to turn negative experiences into customer retention opportunities and elevate a business's Google Reviews score.

Front-Line Connection: Autopilot Reviews claims to enable businesses to connect and interact with customers at each touchpoint. It states that educational institutions can significantly improve student support, while businesses can showcase value to partners and save costs for taxpayers.

Higher Response Rates and Survey Quality: The vendor claims that Autopilot Reviews can help businesses achieve higher response rates and superior survey quality. It states that this can drive employee performance and customer satisfaction, while also providing actionable feedback to improve customer service.