Overview
What is Axcient x360Recover?
Axcient x360Recover (formerly BRC) can not only recover a single server or desktop, but can automate the recovery of an entire customer site through its Virtual Office and automated Runbook features. In a disaster event, authorized users can log into…
Great Product!
You Can Rely On Axcient x360Recover!
Axcient x360 is a dependable and easy to use service
This type of backup helps us recover …
Fast and reliable Data Protection!
It helps me to recover all data and programs …
TrustRadius Insights
Axcient x360Recover Backup solutions superior to others
User Axcient x360Recover to sleep well at night
Solid Reliable product.
Great Backup Software
Happily using for a while
Bryant PC Review
The Axcient x360Recover is a good solution for IT data backup and recovery.
Axcient a great choice for a backup solution
Best backup solution on the market
We also use the solution internally to …
Axcient x360
Awards
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Popular Features
- Flexible deployment (35)8.989%
- Snapshots (35)8.888%
- Instant recovery (35)8.282%
- Management dashboard (35)7.979%
Reviewer Pros & Cons
Pricing
What is Axcient x360Recover?
Axcient x360Recover (formerly BRC) can not only recover a single server or desktop, but can automate the recovery of an entire customer site through its Virtual Office and automated Runbook features. In a disaster event, authorized users can log into the web application or Remote Management Console…
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
Data Center Backup
Data center backup tools send data to a secure storage location after encryption and de-duplication
- 8.4Universal recovery(32) Ratings
Universal recovery is the ability to restore backups to any machine regardless of the platform
- 8.2Instant recovery(35) Ratings
Instant recovery is the ability to restore operations very rapidly
- 8.5Recovery verification(33) Ratings
Recovery verification is automated testing and verification of backups
- 8.6Business application protection(33) Ratings
Protection of all applications running in the data center
- 8.1Multiple backup destinations(30) Ratings
Multiple backup destinations is the ability to backup data to more than one location
- 8.6Incremental backup identification(34) Ratings
Incremental backup identification is the ability to identify incremental changes since last backup
- 8.8Backup to the cloud(34) Ratings
Ability to store and back up data to the cloud
- 8.1Deduplication and file compression(30) Ratings
Integrated deduplication and compression capabilities
- 8.8Snapshots(35) Ratings
Ability to take regular snapshots to ensure that Recovery Point Objective (RPO) is met
- 8.9Flexible deployment(35) Ratings
Deployment on any servers with full support for all applications being used
- 7.9Management dashboard(35) Ratings
Web-based dashboard allowing configuration and monitoring of all backups
- 7.8Platform support(35) Ratings
Product supports multiple operating systems and applications
- 8.4Retention options(34) Ratings
Provision of best-practice and customizable retention policies with reporting
- 8.6Encryption(33) Ratings
Data encryption to ensure that data is safe while being backed-up
Enterprise Backup
Enterprise backup solutions are implemented by IT professionals to automatically and safely backup data hosted on a range of systems (including cloud-native workloads, servers, databases, laptops and mobile devices) to external cloud storage.
- 8.7Continuous data protection(26) Ratings
Data is backed up every time a change is made, and the system can be restored to any previous saved version
- 8.8Replication(30) Ratings
Exact copies of the system are created and can be restored
- 7.8Operational reporting and analytics(30) Ratings
The product provides insights and analytics to help keep data secure
- 8Malware protection(23) Ratings
Data is protected in the event of a malware attack
- 8.7Multi-location capabilities(29) Ratings
The product be deployed and managed across multiple separate locations
- 8.7Ransomware Recovery(4) Ratings
The ability to recovery data in a timely manner after a ransomware attack
Disaster Recovery
Features related to planning, configuring, testing, and executing disaster recovery strategies.
- 8.4Disaster Recovery Planning(31) Ratings
Product includes questionnaires, charts, models, or other tools to assist with disaster recovery planning.
- 7.9Hot Sites(26) Ratings
Product can be used to set up active remote sites that are prepared to take over workloads in case of primary site failure.
- 8.3Disaster Recovery Testing(34) Ratings
Product can run or schedule tests of disaster recovery workflows without impacting production operations.
- 7.7Automated Disaster Recovery(28) Ratings
Product supports automated failover and other disaster recovery workflows that can be triggered manually or programmatically.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Axcient x360Recover?
Axcient x360Recover Features
- Supported: AirGap
- Supported: AutoVerify
- Supported: Local Cache
- Supported: Virtual Office
- Supported: Flat-fee Pooled Data Storage and Secure Long-term Retention
Axcient x360Recover Integrations
Axcient x360Recover Competitors
Axcient x360Recover Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(106)Community Insights
- Business Problems Solved
- Recommendations
Axcient x360Recover has been widely used by organizations and managed services providers, or MSPs, for various backup and disaster recovery purposes. Users have deployed Axcient appliances to their clients, offering file retention and easy restoration, ensuring data is backed up and safe from threats. MSPs rely on Axcient x360Recover to provide backup and disaster recovery solutions, safeguarding clients from Ransomware viruses and enabling virtualizations during server downtime. The software also supports clients' continuity with cloud backups, offering multiple backup and replication options while shortening the mean time to recovery. Users praise Axcient x360Recover for its commitment to product improvement over the years, continually adding new features.
The ease of installation and recovery process of Axcient x360Recover is highly appreciated by users, along with the helpfulness of the support team. Users have found the software invaluable in systems failures, allowing for rapid virtual instances of failed systems. Additionally, Axcient x360Recover is utilized for backup, disaster recovery, continuity, and security goals. The software has shown significant improvements in offsite speed and reliability since version 5.0, enabling users to successfully perform full and virtualization recoveries. Overall, Axcient x360Recover is used by companies, managed IT clients, and MSPs for a range of backup and disaster recovery needs, providing peace of mind and efficient data protection.
Based on user reviews, it is commonly recommended to prioritize the minimum requirements when using local appliances with Axcient x360Recover. It is also advised to explore other similar products and consult with companies that have firsthand experience before making a decision. Taking advantage of the trial period offered by Axcient x360Recover and replibit is suggested for assessing their strengths. Users recommend seeking additional technical support training and exploring the various ways x360Recover can help achieve backup goals. They also advise evaluating the specific system being backed up before selecting Axcient x360Recover and fostering a strong relationship with the vendor for reliable support during any issues. Opting to have the local appliance onsite for recoveries rather than solely relying on direct cloud backup is considered an ideal setup. Users suggest utilizing the one-on-one training sessions to gain comprehensive understanding of the system. Additionally, running a trial to test Axcient x360Recover is recommended, and if consistent space issues arise, considering hardware upgrades might be necessary. Users advise ensuring that security standards are met before finalizing a decision about Axcient x360Recover. Furthermore, replibit is highly regarded for its easy access and dependable backup solutions, with users considering it as the leading backup software that has saved them on multiple occasions. The backup and recovery dashboard in replibit is particularly praised for its ability to quickly identify any issues. Lastly, eFolder is acknowledged as a commendable system that offers good value for money, especially for compliance with data regulations.
Attribute Ratings
Reviews
(1-25 of 33)You Can Rely On Axcient x360Recover!
- Business Continuity
- Ease of use
- Reliable
- We'd like to see the Microsoft 365 product on Canadian soil. The team has acknowledged this and it's been moved to the pipeline.
Axcient x360 is a dependable and easy to use service
This type of backup helps us recover any lost documents, or recover the entire machine if corruption occurs or the hardware fails.
Downtime is very minimal and the cloud GUI is incredibly easy to use.
- Backup scheduling
- Installation
- Online Management
- Onboarding
- Technical Support response
- Additional options for the scheduling
- Local cache settings
- Default retention settings
The direct-to-cloud option is great for workstations, but the size of the backups for servers, it is much easier for restoration/backup times to have a local appliance.
User Axcient x360Recover to sleep well at night
- Backup status reports are well designed and require little management time
- Knowledgeable and personable support staff when you need
- Multi-tenant cloud-based backup management
- Appliance leasing at affordable monthly cost
- Local drive cache when you need quick data restoration without an on-site virtualization appliance
- Client-side backup agent lacks GUI-based configuration
- Licensing portal is a bit non-intuitive
- Appliance repurposing could be simpler
Solid Reliable product.
- Recovery, the wide variety on how we can recover has been very helpful
- Ease of access via the portal to allow us to easily manage many devices.
- Support is responsive
- It would be nice for our skilled technicians skip tier1 support on some issues.
- Reporting, its getting better but would like to see more
- Relaying hardware issues from BDR as tickets to our PSA
Great Backup Software
- Virtualization
- Ease of Setup
- File Recovery from User Interface
- Storage Reports could be better
- Monitoring BDR Health
- Support can take a while to respond.
Happily using for a while
- The flexibility to build your own appliances or purchase turnkey ones for different client scopes.
- Easy to contact support and they are generally very helpful.
- Fast recovery for most situations
- In recent years the security measures have made some tasks more difficult or require a support ticket. Understandable but it does take some keys out of our hands
Bryant PC Review
- Support
- Ease of deployment
- Easy of use.
- Difficult to find back up jobs to do restores if you don't do it often
Axcient a great choice for a backup solution
- Partner Friendly
- Backups
- Good support
- Better Tech Support
- MFA for each customer's portal login
- More up to date UI
Best backup solution on the market
We also use the solution internally to backup our own servers.
It provides us with peace of mind that all our clients critical servers and workstations are being backed up and can be restore within 15 minutes.
- Easy setup
- Easy monitoring
- Great support
- Comprehensive backup solution
- Implementing MFA at the appliance level
It is the most reliable solution for the price and it also offers the best service in that price range.
It also works extremely well and is very competitively priced for workstations with their direct-to-cloud offering.
You can backup on as little as 15 minutes interval which provide great flexibility.
Good, not perfect
- Back up files
- Generate backup images for restoration
- Mount and Browse backup directories
- Better user management for Client access
- More reliable bare Metal Recovery process (rarely works)
- More reliable downloads for large files
-Recovering single or groups of files from a backup image.
-Timely Support
-Documentation of most common tasks
Not great:
-Recovering a Windows Backup Image to a new PC, and it actually boots up properly. (Many issues in past)
-Unstable platform (x360Recover tools, browser, etc.)
-Too many management portals (Replibit)
-No MacOS support
Axcient x360Recover Review
- Chaos engineering
- Handles discrepancy
- Functionality is easily usable
- Integration & Deployment
- Improves Customer relations
- Purchase is expensive
- Less tutorials and knowledge
- Spoc and support needs to be available
- User community needs to be strong
- Performance should be more cloud based
The best freaking BCDR platform out there
- Customer Support
- Product Updates
- Multi-Tenancy
- flexibility
- Getting the Axcient x360Recover terminology down
- Licensing Portal is clumsy
- Backs up data onsite and offsite
- Virtualizes Backed up data
- Restores quickly to both VM and bare metal devices
- It would be nice to have less clicks to enter a clients device.
- Better reporting.
- Access to API to we can add it to our internal monitored Dashboard.
- Setup and configuration is extremely easy.
- The business continuity component for spinning up the desired recovery point as a virtual machine on the appliance in order to keep the business operational is rock solid.
- Recovering the desired backup point back to the physical hardware or virtual environment and syncing the most recent changes to finalize the recovery is awesome.
- The system documentation is concise and easy to use.
- The support team is absolutely fantastic.
- It hasn't been a problem for us, but the web management interface might be a little tricky for new or inexperienced technicians that are not very familiar with backup and recovery platforms in general.
Tech-N-Go IT Backup solution
- Updates the software and backup solution to make it easier to use and configure
- Support is very good and responsive
- Have not needed to do a complete and total recovery but am confident it will work
- Direct to Cloud is getting better but not that responsive to changes to the Agent.
- Do not have a large client list using it but would like better discounts on hardware and monthly costs.
- Better hardware options or more customizable options at least to match my customers needs.
- Image based backups.
- Direct to cloud.
- Fast virtual spin up and restore.
- Hypervisor backup.
Great Current Gen Backup
- Restorations
- Easy backup Setup
- Spinning up backups locally or in the cloud in a DR Scenario
- Currently there are a few different products glued together in this solution, better continuity between the products would be nice
- Better assistance with sizing up local appliances would be nice (like a tool which walks you through sizing it)
- Alerting preferences/options for an MSP leave some needs to be desired
Axcient x360Recover - BDR for the Masses!
- always on technology ensures the latest data is ready and available
- chain-free backups mean faster time to restore data when necessary
- unlimited storage & retention solves the "always add more to your plan at $X" problem
Excellent Direct2Cloud backup and great support!
- Backups
- Restores
- Support
- The ability to change the backup retention method across multiple systems
- The backup schedule is sometimes confusing to new users
Secure, reliable backups at an affordable price
- Backup Testing
- Immutable Backups
- Great Value
- Excellent Support
Axcient x360Recover for the back up win
- Off site back up
- Quick recovery
- Technical Support
- Slow loading times in Vault GUI
x360Recover - Sleep well knowing your data is 100% safe
- Fast image based backup.
- Fast sign up of VM in under 10 minutes.
- Ability to access and recover backup data in multiple ways.
- Critical support when needed.
- Only critical support on weekends.
- Documentation needs to be more up to date with new releases.
Why Axcient
Solves several issues:
- Quick access to backups kept locally
- Images kept on Axcient's cloud
- DR can be spun up from the Axcient cloud should a disaster occur
- Works with both Windows and Linux VMs (Last I checked it did require a second product to be purchased to support Linux side backups)
- Works with ISCSI attached storage as well as physical or virtual environments - Not all solutions will connect to and back up volumes/ drives attached to operating systems using ISCSI to connect volumes using MPIO for example within Windows.
- Support is amazing, fast, never had a single issue working with support when needed. (Doesn't happen very often either that I have to contact support)
- Sales has been amazing as well. Anything I've ever needed I fire off an email and have a response very quickly and am taken care.
- Deploying inside a VMware environment using Windows based serves was painless and quick
- Support for direct mapped ISCSI via MPIO within Windows is crucial when backing up performance dependent servers and this does it all
- Ability to send backups to their cloud is key for DR operations. Support teams will assist with configurations, testing, setup and should a DR occur will be on the phone with you from start to finish.
- It would be nice for the Windows and Linux options to be integrated into a single product vs having to have two separate purchases
- Price point is a little on the high side
It does support Linux however; it's covered under another product r license separate from the Windows side.
DR provides the ability to spin up your backups or system images online for quick and easy access.
If you have servers using direct attached iSCSI volumes and need them backed up, this product will provide that ability. Many others still can't backup a volume if its attached via iSCSI.
Axcient -- a comprehensive disaster recovery solution
- Support - their email support team is top notch. Let me put it this way. I receive an email that a backup failed. I forward to support. I receive the auto-reply in a second and a real response with the hour. They take it from there and fix the issue, run test backups, and confirm with me that the backups are now working properly. Can you ask for more from a support team?
- System upgrades are fully inclusive with your service contract, and they are handled directly by support.
- The device is very stable . It rarely if ever requires a reboot.
- Super easy to run spin-up tests on my virtual servers without affecting the backups - onsite and cloud.
- 24-hour overnight shipping of cloud device if needed/
- Price -- I guess they are in the ballpark of market, I just felt the price was a bit high on startup + ongoing...
- Auto-updates of the client that is deployed. I had to manually update after the system update.
Truth, lies and reverse incremental backups.
- File-level restore speed. Because of the way backup data is stored (most recent backup is stored as a full image, with incrementals available for going back in time), restoring recently lost data is reasonably fast. This is, most often, what we find ourselves needing to do so it's a nice attribute. It's also the inverse of how several competing products store their data.
- Easy to deploy. Getting the units on-site and on-line is plenty easy enough that it can be delegated to the most Jr. Level field tech and they'd be hard pressed to do it wrong. Once the unit has an internet connection, all provisioning can be done remotely - and even then, there isn't much to it.
- We have a 100% failure rate for full-system restores. After our 3rd complete failure, Axcient flew an engineer to our location, they brought along their own BDR with a copy of our off-site data and spent two full days attempting to restore both from the BDR they brought and the BDR in the customer environment - they went home a complete failure.
- Axcient support is singularly focused on supporting their appliance, regardless of consequences to the rest of your environment. They have no problem recommending such things as deleting all shadow copies on a protected system when their software fails to clean up the one that it has created. When investigating issues I have reported to them they have repeatedly kicked off full backups of systems in the middle of the day and let them run until users complain about system performance. They continue to do this despite my increasingly bitter complaints.
- Linux "support" is a significant overstatement. Linux systems can only be backed up through Samba. You cannot do a "full system restore" of a Linux machine, nor can you run it as a virtual machine on the appliance. Being backed up through Samba means file attributes (ex: immutable, append-only, etc.) are lost and only "regular" files can be backed up (forget about device files, fifos, sockets,etc - all of those would need to be recreated manually in a disaster recovery situation). Axcient has no capacity to run pre/post backup commands on the target system, so you cannot directly trigger `flush` or mysqldump or anything else useful in making sure you're getting anything other than a crash-consistent backup of some selected files. Don't fail to realize that this backup method means you'll have to log into your Linux machine through Samba as a user with read permission on all files you intend to back up; Axcient recommends you use "root" (a cardinal sin).
- Backup times are mysterious and impossible to predict. Examples from a single customer environment: A server with 620GB of data (and a high change rate) takes ~6 hours to back up and a server with roughly 90GB of data (and a particularly LOW change rate) takes 9.5 hours. The times for these machines are consistent. These are both virtual machines running on top of ESXi 5.1 with with more than enough RAM,CPU and IOPS dedicated to them. Axcient support simply states that this is normal behavior and we are not to be concerned.
- Everything is slow. 9.5 hours to back up 90GB of data. Offsite transfers consume an inordinate amount of bandwidth compared to competing products we have deployed. My suspicion is that this is at least partially because entire files are being copied instead of changed blocks.
- "Image level" backups aren't actually image level at all. All backups are done at a file level, the "image" backup job type just means it will automatically select all volumes on the target system and get a system state backup as well.
- "Agentless" backup system... has an agent. Scripts and a delightful executable by the name of "axexesvc.exe"are pushed to and executed on each protected windows system for every backup. This "agentless agent" can have all of the same problems that any other agent can have (such as hanging, running forever, consuming all available system resources, etc.), but also brings with it a fairly unique added gaping security flaw. axexesvc.exe is effectively a trojan horse from Axcient, allowing Axcient's employees to remotely execute any arbitrary command or code on any system in your network using the privileges of whatever account you run your backups as (commonly and per Axcient recommendations: a domain admin level user). There are no restrictions on what they can do or when they can do it and there is no logging of their activity. We have had multiple occasions where Axcient's support staff have abused this "back door" to the detriment of our customers production servers.