Barantum CRM

Barantum CRM is a cloud-based CRM software that automates and streamlines sales and customer service processes for businesses. According to the vendor, it caters to businesses of all sizes and is utilized by sales teams, customer service teams, field teams, and telesales teams across various industries.

Key Features

Omnichannel CRM: According to the vendor, Barantum CRM provides a solution for businesses to integrate and manage communication channels such as email, phone calls, social media, and live chat. Users can track and respond to customer inquiries and interactions across multiple channels, aiming to ensure a consistent and seamless customer experience.

Sales CRM: The vendor states that Barantum CRM offers features to manage the sales process from lead generation to closing deals. Users can track and manage sales leads, opportunities, and pipelines, aiming to enable better sales forecasting and decision-making. The CRM system provides tools for sales team collaboration, task management, and performance monitoring.

CRM Services: According to the vendor, Barantum CRM includes features designed to enhance customer service and support processes. Users can track and manage customer inquiries, support tickets, and service requests, aiming to ensure timely and efficient resolution. The CRM system allows for the assignment and escalation of tickets, aiming to ensure that customer issues are addressed promptly.

Customization Studio: The vendor claims that Barantum CRM provides a customization studio for businesses to tailor the CRM system to their specific needs. Users can customize forms, layouts, and workflows to match their business processes and requirements. The customization studio aims to enable businesses to create unique fields, views, and reports, aiming to ensure a personalized CRM experience.

Integrations: According to the vendor, Barantum CRM offers integrations with various communication channels and internal business systems. Users can connect their email, social media, and other communication platforms to the CRM system, aiming to ensure seamless data synchronization. The CRM system also provides API integration capabilities, aiming to allow businesses to integrate with other software and systems, such as ERP or marketing automation tools.