BCore CRM

BCore CRM is a versatile customer relationship management solution designed to streamline communication and improve customer retention across various industries and sectors. This comprehensive platform caters to businesses of all sizes, from small startups to large enterprises. According to the vendor, sales and marketing professionals, customer service representatives, business owners and managers, as well as retail and e-commerce companies, and service-based industries such as healthcare, hospitality, and consulting, can all benefit from the features and functionalities offered by BCore CRM.

Key Features

Lead Management: According to the vendor, BCore CRM allows users to identify and track leads generated from marketing campaigns, assign them to sales representatives, and manage them throughout the sales process.

Deal Management: The vendor states that BCore CRM brings together product status, discounts, and operations in one place, allowing users to effectively manage and track deals from initial contact to closing. It also provides insights into deal performance and conversion rates.

Contact Management: According to the vendor, BCore CRM enables users to easily store, organize, and retrieve contact information of customers and prospects. It aims to maintain a comprehensive database of customer interactions for effective communication.

Sales Management: BCore CRM allows users to capture sales opportunities, track sales activities, monitor sales pipelines, and forecast revenue, as claimed by the vendor. It provides the ability to make data-driven decisions and generate reports on sales performance and trends.

Emails, SMS, Live Chat: According to the vendor, BCore CRM offers multiple communication channels for customers, including personalized emails, SMS messages, and real-time support through live chat.

Business Growth Analysis Platform: BCore CRM provides data analysis capabilities to identify growth opportunities, understand customer behavior and preferences, and make data-driven decisions for business growth, according to the vendor.

Customer Experience Insights Resource: The vendor claims that BCore CRM helps businesses understand customer experiences and satisfaction levels. It allows users to collect feedback and reviews to improve customer service and enhance the overall customer experience.

Customer Service Management Tool: According to the vendor, BCore CRM enables effective tracking and management of customer service requests and tickets. It allows users to assign tasks to customer service representatives and monitor response times and customer satisfaction.

Cross Sell/Upsell: BCore CRM aims to help businesses identify cross-selling and upselling opportunities, recommend additional products or services to customers, and maximize customer value to increase revenue, as claimed by the vendor.

Partnership & Alliances Management Tool: According to the vendor, BCore CRM provides features to manage partnerships and alliances with other businesses. It allows users to track collaboration activities and shared resources, fostering strategic relationships for mutual growth.