Beesion CRM

Beesion CRM is positioned as a customer relationship management (CRM) solution that aims to provide a comprehensive view of the customer and enhance their journey. The vendor claims that this software is suitable for businesses of all sizes, from small enterprises to large corporations, and it is widely used across various industries, including telecommunications, retail, financial services, healthcare, and utilities.

Key Features

360-Degree View: According to the vendor, Beesion CRM provides customer care representatives with a comprehensive view of each subscriber, enabling them to access all relevant information from a single platform. This is said to eliminate the need to switch between systems, allowing reps to efficiently resolve issues, process payments, and sell new services.

Multi-Tenant / Multi-Brand: Beesion CRM-CxM Suite is built on a multi-tenant architecture, which, as claimed by the vendor, efficiently manages multiple tenants and brands. It is designed to seamlessly integrate with back-end systems, consolidating subscriber information from various Business Support Systems (BSS). The CRM is said to ensure a unified customer profile, tracking subscribers, account information, and all subscriptions.

Empower Reps to Solve Any Problem: The vendor states that Beesion CRM-CxM empowers customer care representatives to efficiently solve customer problems by directing cases to the most suitable reps. They claim that artificial intelligence helps refine the subscriber's problem, while integration with knowledge bases, articles, and product catalogs provides expert assistance to reps.

Execute 180+ Customer Care Processes: According to the vendor, Beesion CRM-CxM comes with over 180 customer care processes out of the box, covering a wide range of customer interactions and transactions. These processes include new sales, contract renewals, lost or stolen reports, balance management, and more. The CRM is said to allow easy customization and modification of processes without coding.

Customer Engagement - Every Interaction Matters: Beesion CRM-CxM is claimed to enable businesses to analyze every customer communication across all available channels. By tracking the customer journey, businesses are said to gain valuable insights for better engagement strategies. The vendor suggests that always-on campaigns present intelligent and relevant offers to each customer based on their interaction history.

Reduce Churn with a Suggested Next-Best-Action Strategy: According to the vendor, Beesion CRM-CxM helps businesses focus on customer loyalty by determining personalized offers and discounts to retain customers. They state that it seamlessly integrates with the Beesion Telecom Product Catalog and Offer Management software, enabling upselling and cross-selling of the latest services.

Quick to Deploy and Expand: Beesion CRM-CxM is positioned as a solution that sits on top of existing systems, consolidating and orchestrating data without disrupting services. The vendor claims that it follows TM Forum standards, ensuring compatibility and successful business transformation. They state that Beesion's low-code software allows easy modification and configuration of applications without hand coding.

Unified Customer Experience: According to the vendor, Beesion CRM-CxM provides a consistent user experience across all interaction channels, offering a genuine omnichannel architecture. They claim that native omnichannel support allows for flexible adaptation and evolution of customer journey tracking and engagement actions. The CRM is said to establish a unified point for omnichannel process governance.