BeneLink

BeneLink is a benefits administration solution offered by Servarus Systems. According to the vendor, BeneLink aims to streamline the benefits enrollment and management process for brokers, employers, and employees. This web-based platform is suitable for businesses of all sizes and is used by professionals in human resources, insurance brokerage, benefits administration, and employers across various industries such as healthcare, technology, finance, and manufacturing.

Key Features

Web-Based Electronic Enrollment and Eligibility Management System: According to the vendor, HR administrators can efficiently manage benefits enrollment, qualifying event management, termination, and demographic changes using the web-based system. The platform also offers employee self-service enrollment and provides robust HR reporting capabilities. Employee confirmation statements can be generated, and premium billing and invoicing functionalities are included.

COBRA Administration: According to the vendor, BeneLink provides comprehensive COBRA administration services, including initial notifications, EDI electronic carrier and payroll file interface, employee communications facilitation, transaction processing of eligibility and enrollment, as well as billing and collection processes management. The platform also supports premium payment processing and ensures HIPAA compliance.

Call Center Services: The vendor offers dedicated 800 numbers for employees to receive assistance from an employee advocate with insurance carriers. The call center services also include technology guidance, eligibility inquiries related to plans and coverage, open and perpetual enrollment support, life events management, claims assistance, and dependent verification services.

Dependent Verification: According to the vendor, BeneLink offers initial and perpetual mailing and notification services for dependent verification. All dependent verification documents are stored online for easy retrieval, and dependent status can be accessed online. Unverified dependents are excluded from enrollment until their documents are reviewed and approved. The platform also provides dependent verification reporting capabilities.

ACA Reporting and Administration: The vendor states that BeneLink provides comprehensive ACA reporting and administration functionalities, including ACA profile management, fulfilling annual reporting requirements, ACA eligibility management, regulatory management features, and facilitating ACA IRS filing.

BeneLink Connect: According to the vendor, BeneLink Connect is a proprietary technology that simplifies benefits information data processing. It automatically manages employee eligibility and electronically processes all transactions, reducing errors. The system incorporates data validation at both the user interface and database levels. It also offers pre-validated employer census information documents, scheduled file transfers based on employer and carrier requirements, standard and custom reporting capabilities, individual confirmation statement generation, and payroll integration support.

Benefits Administration: The vendor claims that BeneLink allows for the management of all benefits from one portal. Employee materials, such as communications and important documents, are stored digitally for easy access. System reporting features provide valuable data analysis capabilities. The platform also offers call center services with experienced customer service representatives, one-click access for remote enrollment in benefits 24/7, synchronized payroll and insurance carrier interfaces, benefit plan options comparison, and the ability to review current coverage status, benefits, and plan details.