BestDoc Concierge

BestDoc Concierge is an inpatient management software developed by BestDoc Technology Pvt. Ltd. According to the vendor, this software is designed specifically for hospitals and aims to enhance operational efficiency and patient satisfaction. It caters to the needs of various healthcare professionals, including healthcare providers, hospital administrators, nurses, inpatient support staff, and patients themselves. With its range of features and user-friendly interface, BestDoc Concierge offers a streamlined process for raising and tracking requests, setting service level agreements, and providing real-time updates.

Instant Requests: According to the vendor, BestDoc Concierge allows multiple users to raise requests instantly from various locations, including the bedside. Users can select service categories and add comments while submitting requests.

Multiple Request Modes: The vendor states that patients and staff have the flexibility to raise requests using different modes such as QR code scan, web app, service desk, and SMS/Whatsapp, ensuring convenience and accessibility.

Different Types of Requests: BestDoc Concierge supports multiple request types, including housekeeping, food and beverages, IT requests, and discharge management. The vendor claims that this feature caters to the diverse needs of hospitals.

Tracking Requests to Closure: Requests can be assigned manually or automatically to different departments, and requesters can receive real-time updates on the status of their requests, according to the vendor. This feature ensures transparency and efficient resolution.

Setting SLAs and TAT for Each Type of Request: Administrators can set Service Level Agreements (SLAs) and Turnaround Times (TATs) for different types of requests, as claimed by the vendor. This functionality aims to ensure timely and quality service delivery.

Setting Automatic Supervisor Escalations and Notifications: The vendor states that BestDoc Concierge allows automatic escalations for unassigned requests and triggers notifications for delays. This feature aims to ensure prompt attention and prevent patient dissatisfaction.

Reports and Insights: BestDoc Concierge provides intuitive dashboards and detailed statistics on request handling and closure time, according to the vendor. Administrators can gain valuable insights for informed decision-making.

Unified Command Centre: BestDoc Concierge serves as a centralized command center for all inpatient requests, streamlining operations for patients, department staff, and administrators, as claimed by the vendor. This feature aims to ensure seamless coordination and efficient workflow.

Increase Patient Satisfaction: According to the vendor, BestDoc Concierge enables patients, visitors, and bystanders to raise requests through various modes. It allows them to track request status, leave feedback, and reopen unsatisfactory closures, aiming to provide a personalized and satisfactory experience.

Boost Nurses' Productivity: The vendor claims that BestDoc Concierge reduces the time nurses spend on non-nursing tasks by enabling better coordination and communication between patients and operations staff. This feature allows nursing staff to focus more on providing essential medical assistance.