Beyond Feedback

Beyond Feedback is a tool designed to deliver actionable insights from customers and employees, with the aim of helping businesses improve their strategy and operations. According to the vendor, this versatile product caters to companies of various sizes, from small businesses to large corporations, and is widely used by professionals in customer service, human resources, healthcare, retail, and hospitality industries.

Key Features

Customer and Employee Insights Services: According to the vendor, Beyond Feedback delivers actionable insights from customers and employees, focusing on operational insights that provide strategic value and actionable recommendations for improvement.

Customer Surveys: According to the vendor, Beyond Feedback specializes in conducting customer surveys, particularly in the business-to-business (B2B) context. The surveys aim to measure customer satisfaction and loyalty across all customer touchpoints, providing insights into customer behaviors that may impact current and future business outcomes.

Employee Surveys: According to the vendor, Beyond Feedback offers employee surveys to measure employee engagement and opinions. The surveys aim to improve productivity, innovation, retention, and manager effectiveness, providing insights into employee behaviors that may impact current and future business outcomes.

Exit Interviews and Stay Interviews: According to the vendor, Beyond Feedback conducts exit interviews to understand the reasons why employees leave a company. Stay interviews target key employee experiences to understand the drivers of retention. These interviews aim to provide valuable insights for creating a better work environment and improving employee morale and performance.

New Hire Surveys: According to the vendor, Beyond Feedback conducts new hire surveys to improve overall retention rates of new employees. The surveys aim to capture real and timely feedback from new team members, ensuring proper training and onboarding. They provide insights into employee behaviors that may impact current and future business outcomes.

Online Reporting System: According to the vendor, Beyond Feedback provides an easy-to-use online reporting system for analyzing survey responses. Users can access real-time participation rates and survey results, display and export one-click reports, and analyze responses using intuitive charts and graphs. Expert analysis of results and professional recommendations for improvement are also available.

Expert Support Staff: According to the vendor, Beyond Feedback has a dedicated and experienced team of Client Executives to serve as a single point of contact for clients. The expert support staff aims to be highly responsive and provide assistance when needed. Multi-language capabilities are provided to cater to diverse employee and customer groups.

Customization and Administration Tools: According to the vendor, Beyond Feedback allows customization of survey questions, survey design, and timing of survey reminders. The system offers easy-to-use online administration tools for tracking the status and progress of surveys. Integration with HRIS systems is available to streamline the process.

Better Quality Responses and Higher Participation Rates: According to the vendor, Beyond Feedback aims to ensure better quality responses and higher participation rates by using a neutral third party and state-of-the-art tools. Surveys are deployed using professional-looking designs, and immediate alerts are provided if a response requires action.