Big Mouth Survey

Big Mouth Survey is an employee feedback and customer experience management platform designed to help businesses collect real-time feedback, online reviews, and referrals. According to the vendor, this solution is suitable for businesses of all sizes, including retail, hospitality, healthcare, higher education, conventions, gyms and fitness centers, hotels, transportation and travel companies, as well as political campaigns and public opinion polls. The platform aims to enhance customer satisfaction, increase brand awareness, and drive business growth.

Key Features

Innovative Employee Feedback: According to the vendor, Big Mouth Survey offers a unique solution for businesses to gather real-time feedback from their employees. The platform enables businesses to assess employee satisfaction and identify areas for improvement.

Feedback + Reviews + Referrals = Growth: The vendor claims that Big Mouth Survey provides a comprehensive approach to generating growth by combining feedback, online reviews, and referrals. The platform automates the feedback collection process and encourages customers to leave reviews and refer others, helping businesses attract new customers and build brand reputation.

Discover Customer Needs and Wants: According to the vendor, Big Mouth Survey helps businesses gain insights into customer needs and preferences through real-time feedback collection. The platform enables businesses to understand customer pain points, expectations, and preferences, allowing them to tailor their offerings accordingly.

Boosting the Value of Real-time Feedback: The vendor states that Big Mouth Survey enhances the value of real-time feedback by providing actionable insights. The platform offers advanced analytics and reporting capabilities, empowering businesses to identify trends, patterns, and areas for improvement. With real-time dashboards and predictive analysis, businesses can make data-driven decisions to enhance customer satisfaction and drive business growth.

Feedback, Reviews, Referrals, Automated: According to the vendor, Big Mouth Survey automates the process of collecting feedback, online reviews, and referrals. The platform streamlines the feedback collection process and maximizes customer engagement and satisfaction through automated requests and reminders.

Portable Survey Kiosks: The vendor claims that Big Mouth Survey provides businesses with portable survey kiosks that can be placed in various locations such as gym hotspots, hotel lobbies, transportation hubs, and public spaces. These user-friendly kiosks enable businesses to collect real-time feedback from customers, offering a convenient and customizable solution.

Real-Time Feedback Collection: According to the vendor, Big Mouth Survey enables businesses to collect feedback from customers in real-time. The survey kiosks provide an efficient way for customers to provide their feedback, allowing businesses to capture insights at key touchpoints.

Customizable Surveys: The vendor states that Big Mouth Survey allows businesses to create tailored surveys to gather specific feedback from customers. These surveys can be customized to ask industry-specific questions and measure customer satisfaction, providing businesses with valuable insights for improvement.

Automated Online Reviews: According to the vendor, Big Mouth Survey's software is designed to increase automated online reviews by at least 15%. After completing the survey, customers are prompted to write online reviews about their experience. Customers can conveniently leave reviews on any social media platform through links received via text or email.