Bigdbiz Customer Relation Management (CRM)

The Bigdbiz Customer Relation Management (CRM) Software is designed to assist businesses in effectively managing customer data, automating business processes, streamlining the sales force, and enhancing the overall customer service experience. According to the vendor, this software solution is suitable for businesses of various sizes and is utilized by professionals and industries such as sales and marketing professionals, customer support representatives, business owners and managers, retail and e-commerce companies, as well as service-based industries.

Key Features

Customer Data Management: According to the vendor, the software actively tracks and manages customer information, allowing businesses to maintain a centralized customer database.

Manage Leads: The vendor claims that the software provides a platform to effectively manage and track leads, enabling users to store and organize lead information efficiently.

Lead Follow-up: According to the vendor, the software enables users to schedule and track follow-up activities with leads, ensuring timely and effective communication with potential customers.

Quotation / Performa Invoice Management: The vendor states that the software facilitates the creation and management of quotations and performa invoices, streamlining the quotation process and improving accuracy.

Sales Forecasting: According to the vendor, the software provides tools and features to forecast sales and track performance, assisting businesses in making informed decisions based on sales projections.

Email Quotation: The vendor claims that the software allows users to send quotations and performa invoices via email, enabling quick and efficient communication with customers.

Payment / Receipt: According to the vendor, the software helps manage payments and receipts from customers, providing a platform to track and record financial transactions.

Payment Outstanding Report: The vendor states that the software generates reports to track outstanding payments from customers, helping businesses stay on top of their accounts receivable.

AMC Management: According to the vendor, the software manages Annual Maintenance Contracts (AMCs) with customers, tracking and scheduling maintenance activities and renewals effectively.

Warranty Management: The vendor claims that the software tracks and manages product warranties for customers, ensuring timely warranty claims and customer satisfaction.