Billetterie

Billetterie is a comprehensive service management platform designed to automate service processes and improve customer service. It is suitable for businesses of all sizes, from small startups to large enterprises. Professionals and industries such as IT Service Management, Customer Service Management, Law Firms, Intellectual Property Management, and Legal Services can benefit from the features and functionalities offered by Billetterie.

Key Features

Service Automation: Streamline service processes and assign service levels using ticket and case management tools. Customize the service management environment to meet specific business requirements and optimize service processes to align with service level commitments. Manage organization branding, structure, and service catalog.

Self Service: Empower users to independently manage various services through the self-service platform. Access a comprehensive knowledge base, configuration options, and search functionalities. Provide users with a personalized dashboard for managing tasks and messages. Collaborate with other users through community forums.

Knowledge Management: Enable users to find solutions and frequently asked questions to solve problems independently. Compile and access knowledge base articles through an approved process. Foster collaboration among users within the Billetterie community. Utilize a chatbot for fast and automated answers to common questions.

Performance Management: Monitor and analyze agent performance and service management trends. Generate statistical, productivity, and performance reports for informed decision-making. Measure the efficiency of agents, business units, and the entire organization. Gain insights through monitoring tickets returned against resolved, overall summary reports, and more.

Integrations: Seamlessly coexist with best-of-breed applications through native, XML, REST APIs, and custom solutions. Integrate third-party applications for smooth data exchange. Support process-level integration and status updates between systems. Securely manage public and private cloud infrastructure.

Omnichannel: Interact with the system through various channels such as web, mobile, telephone, chat, email, and social media. Convert emails into trackable tickets managed according to service level commitments. Record calls and convert them into tickets with contextual information. Enable native Facebook integrations for seamless social media interactions.